Italian Speaking Remote Support Specialist Work In Greece - Paid Relocation

Mercier Consultancy; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A consultancy firm is seeking an Italian Speaking Remote Support Specialist to provide exceptional customer service and technical support to clients from Greece. This exciting full-time role offers a competitive salary, a monthly performance bonus, and a fully paid relocation package, including flights and accommodation support. Candidates must be fluent in both Italian and English and have strong customer service skills. Join a vibrant culture and make a meaningful impact in this entry-level position.

Servizi

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

2 Extra Salaries Per Year

Support in Finding Accommodation

Competenze

• Fluent in Italian and English, both spoken and written.
• Experience in customer service or technical support preferred.
• Capable of working independently as a motivated self-starter.

Mansioni

• Offer remote support to Italian‑speaking clients via multiple channels.
• Diagnose and troubleshoot technical issues effectively.
• Educate clients on product features to enhance their usage.

Conoscenze

Fluency in Italian

Fluency in English

Customer service experience

Technical support skills

Problem-solving abilities

Strumenti

Customer support software

Descrizione del lavoro

Base pay range

Mercier Consultancy is thrilled to announce an exciting opportunity for an Italian Speaking Remote Support Specialist to work in Greece with paid relocation! If you are fluent in Italian and looking for a unique experience in a vibrant country while providing exceptional support to our clients, this position is perfect for you! As an Italian Speaking Remote Support Specialist, you will be at the forefront of customer service, assisting our Italian‑speaking clients with their inquiries, troubleshooting technical issues, and guiding them through our services. This role allows you to immerse yourself in the Greek culture while making a meaningful impact on client satisfaction.

Responsibilities

• Offer remote support to Italian‑speaking clients via phone, email, and chat.
• Diagnose and troubleshoot technical issues, ensuring timely resolutions.
• Maintain detailed documentation of client interactions and support cases in our CRM.
• Educate clients on product features to enhance their understanding and usage.
• Collaborate with the team to handle complex queries and share knowledge.
• Gather and analyze client feedback to drive service improvements.
• Participate in training programs to stay current with product developments and best practices.

Requirements

• Fluency in Italian and English, both spoken and written.
• Strong ability to communicate effectively and deliver customer satisfaction.
• Experience in customer service or technical support is preferred.
• Excellent problem‑solving skills and attention to detail.
• Motivated self‑starter capable of working independently.
• Desire to experience living and working in Greece.
• Familiarity with customer support software and tools is a plus.

Benefits

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Relocation Package (Flight, Transfer and Hotel).
• Health Insurance.
• Private Health Insurance.
• 2 Extra Salaries Per Year.
• Support in Finding Accommodation After Hotel.
• And More...

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

IT Services and IT Consulting