Italian-speaking Customer Support Agent - Lisbon, Portugal w/ Relocation

AetherCore; Torino; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

AetherCore is seeking a Customer Support Agent to join their team in Lisbon. The ideal candidate should have native proficiency in Italian and strong English skills, coupled with a passion for customer service. Responsibilities include responding to inquiries and troubleshooting various issues to ensure customer satisfaction.

Competenze

• C2 proficiency in Italian and B2 level in English required.
• Experience in customer support is a plus.
• Strong communication skills, proactive and empathetic attitude are essential.

Mansioni

• Respond to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve general and technical issues.
• Document actions and escalate complex issues.

Conoscenze

Communication skills

Proactive attitude

Team player

Time management

Empathy

Strumenti

Google products

Descrizione del lavoro

Lisbon is calling!

We are looking for a Customer Support Agent with native proficiency in Italian and at least B2 level in English to join our team in Lisbon. As a member of our support team, you will play a crucial role in providing excellent customer service, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities:

• Respond to customers’ inquiries via phone, email, or chat

• Troubleshoot and resolve general and technical issues (e.g., video uploads, account issues, bug troubleshooting)

• Document all actions taken and escalate complex issues as needed

• Maintain high customer service standards with empathy and attention to detail

Requirements:

• Language Requirements:C2proficiency in Italian and B2 level in English

• Experience: Senior or Junior level (Experience in customer support is a plus)

• Soft Skills: Strong communication skills, proactive attitude, team player, time management, and empathy

• Technical Skills: Basic proficiency in Google products (Gmail, Chrome, Google Drive) and troubleshooting abilities

Location:

• On-site in Lisbon, Portugal

If you are passionate about customer service and ready to contribute to an international company, we would love to hear from you!

Apply Now to join our team and start your new career in Lisbon.