Italian-Speaking Customer Expert - Remote fromGreece

EU Best Jobs; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading recruitment agency is seeking a customer service representative in Modena, Italy. The ideal candidate will deliver exceptional service, troubleshoot issues, and manage feedback for a premium experience. You will benefit from full relocation support to Greece, including flight expenses and accommodation. The role offers a competitive salary with health benefits and training opportunities in a modern working environment.

Servizi

Relocation support

Competitive salary

Health care benefits

Full training

Professional growth opportunities

Free Greek language courses

Competenze

• Fluent in Italian, with very good English communication skills.
• Previous experience in customer service, ideally in a luxury brand.
• Strong interpersonal skills to manage sensitive cases.

Mansioni

• Deliver exceptional customer service and troubleshoot issues.
• Collect and analyze customer feedback for service improvement.
• Collaborate with internal teams to resolve customer cases efficiently.

Conoscenze

Italian language skills

English communication skills

Customer service experience

Interpersonal skills

Computer literacy

Formazione

Bachelor's degree

Strumenti

CRM systems

Descrizione del lavoro

What you will do

• Deliver exceptional customer service.
• Perform troubleshooting.
• Call, collect and analyze customer feedback.
• Escalate cases when necessary and follow up to guarantee customer satisfaction.
• Show empathy and professionalism in every interaction, whether written or verbal.
• Manage customers and support them with a premium experience.
• Collaborate with internal teams to resolve cases quickly and efficiently.
• Consistently meet performance targets and quality standards.

What you will bring

• Excellent Italian language skills.
• Very good English communication skills.
• Previous experience in customer service, ideally in a premium or luxury brand.
• Strong interpersonal skills with the ability to handle sensitive cases.
• Good computer literacy.
• Familiarity with CRM systems is a plus.
• Bachelor’s degree preferred.

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process.)
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State-of-the-art premises, providing a great working environment with relaxing break areas