Italian speaking -Customer Experience Associate Remote inPT

Nexusbal; Firenze; Remoto; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global customer service firm is seeking an Italian Customer Service Representative currently residing in Portugal. This fully remote role involves handling customer inquiries and delivering excellent service. Candidates should have strong Italian and English communication skills. While previous customer service experience is advantageous, it is not mandatory. The role offers competitive compensation and opportunities for career growth.

Servizi

Competitive salary

Performance-based incentives

Full training provided

Career growth potential

Competenze

• Excellent communication skills in both Italian and English.
• A customer-oriented approach with effective problem-solving ability.
• Experience in customer service is advantageous.

Mansioni

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Conoscenze

Proficiency in Italian (C1 / C2 level)

Strong English communication skills (C1 level)

Exceptional problem-solving skills

Interpersonal skills

Descrizione del lavoro

Overview

Are you an Italian speaker looking for an exciting opportunity abroad?

We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote, allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat
• Assist with product information, troubleshooting, and issue resolution
• Deliver excellent customer service while ensuring a positive customer experience
• Follow up on customer requests and escalate issues when necessary

Requirements

• Proficiency in Italian (C1 / C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Strong English communication skills (C1 level)
• Exceptional problem-solving and interpersonal skills

Additional Information

• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered

• Competitive salary and performance-based incentives
• Full training provided
• Opportunity to work in an international environment with career growth potential