Italian Customer Support Remote from Greece

PlanetJobs; Remoto; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A renowned customer support provider in Genova is seeking a customer service representative fluent in Italian. Responsibilities include communicating with customers via various channels and providing troubleshooting for mobile devices. The role offers competitive monthly salary, relocation assistance, and professional growth opportunities. Ideal candidates will have strong communication skills and prior customer support experience. The company promotes a positive working environment with extensive training and development options.

Servizi

Relocation support with flights and housing assistance

Health care benefits and discounts

Full training by certified instructors

Professional growth and development opportunities

State-of-the-art premises with relaxing break areas

Competenze

• Experience in customer support is preferred.
• Familiarity with iOS and/or MacOS or comparable technology is a plus.

Mansioni

• Communicate with customers via phone, chat & email.
• Track and follow cases to ensure timely closures.
• Provide troubleshooting for mobile devices.

Conoscenze

Fluency in Italian

Intermediate English

Great communication skills

Strong troubleshooting skills

Descrizione del lavoro

What you will do :

• Communicate with customers via phone chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage / secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts
• Maintain high customer satisfaction

What you will bring :

• Fluency in Italian
• Intermediate English
• Familiarity with iOS and / or MacOS or comparable technology is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What We Offer :

• Relocation support : Flights accommodation & housing assistance all at no cost to you
• Competitive monthly salary 2 extra salaries per year.
• Health care benefits and numerous other discounts .
• Full training by certified instructors on products and customer service techniques.
• Professional growth and development opportunities.
• Special events community involvement and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the‑art premises providing a great working environment with relaxing break areas.

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1