IT Technician

Hemmersbach; Lugagnano Val d'Arda; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading IT services company in Italy is seeking an Onsite Technician for hands-on technical support. You will resolve hardware, software, and networking issues while ensuring user satisfaction. The ideal candidate has over 2 years of experience in a similar role, proficiency in Windows and MS Office, and good communication skills in both English and Italian. This position is fully onsite in Lugagnano Val d'Arda, with a 1-year fixed-term contract and potential for permanent employment.

Competenze

• 2+ years of experience as a Deskside Support Technician.
• Proficiency in standard business software and systems.
• Customer-focused and proactive support attitude.

Mansioni

• Provide deskside support for incidents and service requests.
• Troubleshoot hardware and software issues promptly.
• Document resolutions and maintain software inventories.
• Support contract SLAs and manage workload accordingly.

Conoscenze

Deskside Support Technician experience

Windows and MS Office 365 knowledge

Ticketing system familiarity

Troubleshooting skills

Imaging tools experience

Good English and Italian language

Strumenti

SCCM

MDT

ServiceNow

Descrizione del lavoro

Your skills

• 2+ years of experience as a Deskside Support Technician
• Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
• Familiar with ticketing system
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Experience with imaging tools like SCCM, MDT, or other deployment solutions
• Knowledge of Mac OS/Apple iOS will be a plus
• Good English and Italian language

Your tasks

Hemmersbach is seeking a proactive and customer‑focused Onsite Technician to provide hands‑on technical support for end users. This role involves resolving issues across hardware, software, and networking, with a strong emphasis on user satisfaction and professionalism.

Key Responsibilities:

• Deskside support of incidents and service requests
• – Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents.
• – Coordinate with different support level to get the incident fixed.
• – Install, configure and support new hardware and software for service requests.
• – Document resolution to desktop issues, propose solutions to root cause problems.
• – Maintain hardware and software inventories.
• – Assist with project‑based work as needed and as directed by leadership.
• Respond to incidents by phone or email customer in a timely manner.
• Update customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems as required, and complete appropriate document for customer acceptance.
• Support contract SLAs and manage workload to meet those SLAs.
• Document resolutions to desktop issues and propose solutions to root cause problems.
• Provide support for L2 & L3 issues.
• Learn become knowledgeable of customer products.

Location: Lugagnano Val d'Arda (Piacenza -fully onsite)

Employment contract: 1-year fixed-term (possibility of transformation into permanent)

Be part of us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.