IT Support Specialist

BCIC Swiss; Verona; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A technology support provider is seeking an IT Support Specialist to provide customer support, troubleshoot issues, and manage ticket updates. The ideal candidate must hold a valid work permit in Italy and be proficient in English. Responsibilities include resolving technical problems, communicating with vendors, and maintaining hardware and software standards. This on-site role in Cittadella offers flexible working hours between 10-20 hours per week and a negotiable salary.

Competenze

• Must hold a valid work permit in Italy.
• English is mandatory.

Mansioni

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Basic knowledge of Mac OS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other peripheral equipment.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

Conoscenze

Customer support

Problem-solving

Network troubleshooting

Windows OS support

English proficiency

Descrizione del lavoro

IT Support Specialist

Location: Cittadella, Verona, Italy

Type: Dispatch, On-site

Hours: 10-20 hours per week

Company: BCIC Swiss GmbH | Best Connect International Company

Salary: Negotiable

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber authorized.
• Have basic knowledge of Mac OS to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Italy.
• English is mandatory.

Apply: Please send your English CV mentioning the position in the subject line and a WhatsApp number to [e-mail].

Contact: Fahmida Ahmed Tithi, Junior Recruiter, [e-mail]