IT Helpdesk Technician

Maximo Utility Working Group; Italia; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A technology firm in Italy is seeking an enthusiastic IT Help Desk Technician to provide first-line technical support to staff for various IT issues. This role requires strong communication skills, problem-solving abilities, and an associate's degree in IT or related field. If you have a passion for technology and helping others, we encourage you to apply. Benefits include private health insurance, a pension plan, and work-from-home options.

Servizi

Private Health Insurance

Pension Plan

Paid Time Off

Work From Home

Training & Development

Performance Bonus

Competenze

• 1-3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows operating systems, familiarity with macOS and Linux.
• Excellent problem-solving skills and attention to detail.

Mansioni

• Provide first-line technical support to staff.
• Troubleshoot and resolve IT-related problems.
• Set up and configure new IT equipment and software.

Conoscenze

Technical support

Problem-solving

Communication skills

Formazione

Associate's degree in Information Technology or related field

Strumenti

Windows operating systems

macOS

Linux

CompTIA A+

ITIL

Descrizione del lavoro

Description

The Maximo Utility Working Group is looking for an enthusiastic IT Help Desk Technician to join our technology team. As the IT Help Desk Technician, you will be the first point of contact for our employees regarding technical support issues. Your primary responsibility will be to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will troubleshoot problems, provide solutions, and ensure that all technical issues are resolved effectively and efficiently. In addition, you will help to set up new hardware and software while maintaining inventory records of all assets. Strong communication skills and a customer-first attitude are essential as you will be working directly with staff members to address their technical needs. If you possess a passion for technology and a desire to assist others, we encourage you to apply for this vital role in our organization.

Responsibilities

• Provide first-line technical support to staff for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems via phone, email, and in-person.
• Set up and configure new IT equipment and software for employees.
• Maintain documentation of support requests and resolutions for future reference.
• Assist in the management of inventory for all IT assets and ensure proper licensing.
• Monitor and manage IT support ticketing systems to ensure timely resolution of issues.
• Stay updated on current technologies and best practices in IT support.

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows operating systems, and familiarity with macOS and Linux is a plus.
• Proficient in troubleshooting common software applications and hardware issues.
• Excellent problem-solving skills and attention to detail.
• Strong interpersonal and communication skills, with a customer service mindset.
• Ability to work collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Benefits

• Private Health Insurance
• Pension Plan
• Paid Time Off
• Work From Home
• Training & Development
• Performance Bonus