Inside Sales - Italy

ZIM Integrated Shipping Services; Genova; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A global shipping company in Genoa is seeking an Inside Sales professional to support the Sales Team. The role involves scheduling customer meetings, preparing quotations, and tracking customer performance. Candidates should have a shipping apprenticeship and strong interpersonal skills. Proficiency in English and MS Office is required. This position is ideally suited for team players who can work under pressure.

Competenze

• Outgoing personality is essential.
• Ability to work under pressure is required.
• Geographical knowledge is important.

Mansioni

• Schedule, research, and prepare material for customer meetings.
• Prepare quotations and update customer data in the system.
• Track customer performance of the accounts portfolio.

Conoscenze

Outgoing personality

Teamplayer

Ability to work under pressure

Geographical knowledge

Formazione

Completed apprenticeship in shipping or forwarding

Strumenti

MS Office

Descrizione del lavoro

We are looking for Inside Sales to add to our Genoa Sales Team

Key tasks and responsibilities:

• Schedule, research and prepare material for Outside Sales for customer meetings/ZIM Compass
• Prepare quotations (request rates from other ZIM departments/agencies as needed).
• Enter updated customers data from Outside Sales and other sources into ZRM system.
• Forward client complaints/correctors and follow-up the resolution of these.
• Solve ad-hoc customers’ problems.
• "Forward telephone and email inquiries in standard subjects to customer service center or other
  
  

departments within ZIM."

• Track customer performance of the accounts portfolio.
• Update account plans/profiles according to Outside Sales input.
• Undergo the required training according to the training program.
• Populate KPI template for Outside Sales on a weekly basis to enable performance tracking.
• Ensure data accuracy of ZRM or other related systems for cargo shipped by controlled customers.
  
  

Requirements:

Professional and personal skills

• Completed apprenticeship in shipping or forwarding
• Outgoing personality
• Geographical knowledge
• Teamplayer
• Ability to work under pressure
• Willingness to work in an open-plan office
• Languages: English (Scale 1 – 7)*: 5
• MS Office: word, excel (Scale 1 – 7)*: 4
  
  

Special and dangerous cargo would be apreciated

General guidelines

• Comply with companies information system and policy and ethic code
• Comply with companies guidelines and processes