Information Technology Support Technician

Sharp Brains; Padova; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A technology support firm in Italy is seeking a Senior IT Deskside Support Engineer with over 10 years of experience in end-user support. The role involves providing technical support for laptops, desktops, and mobile devices on-site. Candidates should have strong problem-solving skills, a proactive mindset, and the ability to mentor junior staff. Certifications such as ITIL and Microsoft are highly desirable.

Competenze

• 10+ years’ experience in IT Deskside / End-User Support roles.
• Strong expertise in ITIL frameworks and servicing various networks.
• Proven ability to lead and mentor junior analysts.

Mansioni

• Deliver onsite technical support for various IT devices.
• Troubleshoot advanced hardware and software issues.
• Provide VIP support for senior leadership engagements.

Conoscenze

English (B2)

Italian (B2 certified to C1)

Troubleshooting

Customer service

Mentoring

Strumenti

Windows OS

Azure Virtual Desktop

Microsoft System Centre

Descrizione del lavoro

Job Details :

Position : IT Support Technician L2 (On-site)

Role Type : Full-time

Working Days : 5 days in a week

Contract duration : Min 1 year (extendable)

Contract Type : Freelance / B2B contract

Project start date : As soon as possible

Experience Required : More than 10 years in same role.

Site Address : Rome, Italy. (On-Site)

Languages required : English (B2), Italian (B2 certified to C1)

Applicant should have Proper Working rights in Italy.

Overview

We are seeking a highly skilled Senior IT Deskside Support Engineer with 10+ years of hands-on experience in end-user support, IT infrastructure, and advanced troubleshooting. In this role, you will serve as a key technical contributor, ensuring smooth IT operations and delivering world-class support to our business teams, senior leadership, and clients.

Responsibilities

• Deliver onsite 2nd line technical support for desktops, laptops, mobile devices, printers, telephony, and peripherals.
• Troubleshoot hardware, software, networking, and communication infrastructure issues with senior-level expertise.
• Provide VIP support , including video conferencing, webinars, and litigation / hearing setups.
• Lead and mentor junior desktop support analysts, fostering knowledge sharing and professional growth.
• Manage and document IT processes, asset lifecycle, and customer interactions in ITSM tools.
• Collaborate with global IT teams to improve local service delivery and incident resolution.
• Support Windows 10 / 11, Azure Virtual Desktop, Microsoft Suite, Document Management Systems, and telephony platforms.
• Oversee IT moves, installations, and upgrades, ensuring minimal downtime.
• Engage with vendors and partners for escalations, repairs, and system enhancements.
• Promote new technologies and support end-user training initiatives.

Qualifications

• 10+ years’ experience in IT Deskside / End-User Support roles within professional or global organizations.
• Strong expertise in Windows OS, Azure Virtual Desktop, Microsoft System Centre, and ITIL frameworks.
• Skilled in supporting mobile devices, telephony systems, wired & wireless networks (TCP / IP, VOIP, ISDN, etc.).
• Proven ability to lead, mentor, and act as site point of contact for IT escalations.
• Excellent troubleshooting, problem-solving, and customer service skills with a proactive mindset.
• Strong communication skills with the ability to engage stakeholders and provide VIP-level support.
• Certifications such as ITIL, Microsoft, or Azure are highly desirable.