Implementation Specialist - Italy

Base.com; Sicilia; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global e-commerce platform is seeking an Implementation Specialist in Italy to lead technical onboarding projects and manage the end-to-end sales process. The ideal candidate will have at least 2 years of experience in e-commerce implementation and be fluent in Italian. This role offers the opportunity to contribute to the company's Italian market expansion while working in a hybrid environment with a focus on collaboration and innovation.

Servizi

High autonomy

Hybrid work model

Collaboration with international teams

Competenze

• Min. 2+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting.
• Experience with ERP integration, order processing systems, or retail operations.
• Strong communication skills and project management expertise.

Mansioni

• Lead technical onboarding projects for new customers.
• Execute the Go-to-Market strategy for Italy.
• Manage the end-to-end sales process.

Conoscenze

E-commerce implementation

Project management

Stakeholder communication

API integration

Logistics understanding

Fluent Italian

Proficient in English

Strumenti

CRM (HubSpot)

Descrizione del lavoro

Join Base - global leader revolutionizing e-commerce! We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, and our international team of experts works in Poland, Europe, the Americas, and Asia.

We are proud of our spectacular growth - we're more than just another tech company. As one of the fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation.

We're looking for you for the position Implementation Specialist in ITALY! If you are passionate about e-commerce, want to have a real impact on the global market, and become part of this exciting journey, then this is the perfect place for you. By joining us, you will gain the opportunity to work in a dynamic environment where your ideas will matter, and your work will directly contribute to the success of thousands of sellers. You will be part of an international team, working on global solutions and developing in a culture that emphasizes collaboration and the support of talent.

In the role of Implementation Specialist, you will lead technical onboarding projects, helping new customers configure their Base.com account, integrate with their online stores and marketplaces, and get value from day one. You'll act as the trusted advisor throughout the implementation journey and ensure a smooth go-live experience for each customer.

Requirements

• Min. 2+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting
• Experience with ERP integration, order processing systems, or retail operations
• Understanding of e-commerce workflows, logistics, catalog and inventory management
• Strong project management and stakeholder communication skills
• Fluent in Italian and proficient in English
• Comfort working with APIs, platform configuration tools, or basic scripting (e.g., HTML, PHP)

Nice if you have

• Experience working as a Sales Engineer, Customer Success Engineer, or Technical Account Manager
• Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools
• Has managed an e-shop before
• Startup experience and comfort working in fast-paced environments
• Coachable, agile and entrepreneurial

Key Responsibilities

• Build the Market (GTM): Execute the Go-to-Market strategy for Italy. Identify key verticals, generate new leads, and turn cold prospects into long-term partners
• Full Sales Cycle Ownership: Manage the end-to-end sales process: from prospecting and discovery to value-led demos, negotiation, and closing
• Consultative Selling: Work strategically with eCommerce Managers and Operations Leaders to map how Base.com's solutions (WMS, Order Orchestration, Marketplace Integration) solve their complex operational pain points
• Partnership Ecosystem: Build trusted relationships with agencies, 3PLs, and Marketplace partners to create new revenue streams and referral networks
• Pipeline & Reporting: Ensure accurate forecasting using our CRM (HubSpot) and maintain clear communication with HQ
• Market Feedback: Act as the bridge between Italian merchants and our Product Team, translating local needs into product improvements

Benefits

• Be a part of a global, fast-scaling e-commerce SaaS company with a leading tech product
• Be a key player in Base.com's Italian market expansion
• High autonomy and ownership of projects
• Hybrid work model with flexibilityCollaborate with international teams and work on high-impact projects