Implementation Engineer (m/f/i) - mit Italienisch

BD Nogales Norte; Napoli; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global technology company is seeking a BD Rowa Implementation Engineer in Napoli, Italy. This role focuses on the implementation and service of BD Rowa systems. The ideal candidate will possess strong troubleshooting abilities and field service experience, along with knowledge of PLC and CAN-bus systems. This position emphasizes customer training and building long-term relationships with clients. A collaborative and innovative work environment awaits you.

Servizi

Collaboration in a highly motivated global environment

Safe workplace with long-term perspectives

Career planning and development opportunities

Competenze

• Experience in field service.
• Ability to read electrical circuit diagrams.
• Knowledge of IT infrastructures in a Windows environment.

Mansioni

• Offering advanced problem resolution and troubleshooting as required by the customer.
• Upgrade BD Rowa software and hardware.
• Lead machine performance improvement through monitoring.

Conoscenze

Problem resolution

Troubleshooting

Customer training

Communication skills

Analytical thinking

Formazione

Professional training as technician or system administrator

Experience in the pharmaceutical industry

Strumenti

MS Office Suite

PLC systems

CAN-bus systems

Descrizione del lavoro

Job Description Summary

The BD Rowa Implementation Engineer is a newly created and key position within the BD Rowa Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services for BD Rowa customers in a timely manner, including but not limited to set up configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.

About the Role

The BD Rowa Implementation Engineer is a newly created and key position within the BD Rowa Professional Service business. This position is responsible for implementation and service of BD Rowa systems. This position will independently provide efficient and effective services for BD Rowa customers in a timely manner, including but not limited to set up configuration, commissioning, customer training, troubleshooting, qualification and customer mentoring.

Responsibilities

• Offering advanced problem resolution, troubleshooting and system consulting as required by the customer.
• Upgrade BD Rowa software and hardware.
• Lead and drive machine performance improvement through proactive monitoring and the use of documented standards.
• Become a trusted advisor to assigned customers to build long-term business relationships.
• Understand and partner with customers about Rowa technologies and their impact to optimize customer workflow.
• Customize and deliver customer training.
• Adaptation and elaboration of technical documentation.
• Mentor Service Technicians.
• Learning new software updates/features and distributing them to team members.
• Share written documentation with appropriate team members and customers.
• Follow documented practices for reporting product issues and improvements.

About You

• Successfully completed professional training as technician or system administrator, ideally experience in pharmaceutical industry
• Experience in field service
• Good knowledge in handling PLC and CAN-bus systems
• Experience with MS Office Suite products
• Ability to read electrical circuit diagrams
• Knowledge and experience of network and IT infrastructures in a Windows operating system environment
• Proven analytical thinking and knowledge in the areas of software installation, configuration and troubleshooting
• Adherence to delivery dates and high-quality standards
• Initiative, independence, loyalty and team spirit
• Knowledge of English and Italian language is an advantage
• Excellent written and oral communication skills

Our Offer

• Collaboration in a highly motivated global environment.
• A familiar work climate in an innovative environment where your input counts.
• A safe workplace with long-term perspectives.
• We endeavor a long-term collaboration – hence corporate career planning throughout diverse phases of life conveys a high importance and value for us.

Interested in a career with BD but this position doesn’t fit your skills and experience? Join our external EMEA Talent Community here: http://bd.tal3nt.community/

Equal Employment Opportunity

BD is an equal opportunities employer.