Help Desk

Onyx Technology S.r.l.; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A dynamic consulting company in Milan seeks a Help Desk role to deliver IT support and manage network issues. Candidates should have at least 3 years of experience in help desk or network roles, solid knowledge of Juniper products, and relevant certifications like CCNA or CCIE. This full-time position includes shift work, on-call duties, and travel. Proficiency in English is essential. Competitive candidates will join a vibrant, growing environment in the IT sector.

Competenze

• Minimum 3 years of experience in Help Desk, Network Support, or IT Specialist roles.
• Solid knowledge of network infrastructures and Juniper products required.
• Good to fluent English language proficiency needed.

Mansioni

• Provide level 2 and 3 technical support for products.
• Collaborate on staffing planning with the Cluster Project Manager.
• Manage issues reported by the Technical Manager.
• Interface with the Technical Operation Centre for ticket handling.
• Conduct Root Cause Analysis and guide the support team.
• Perform on-site interventions for Juniper solutions.
• Support configuration and deployment at operational sites.

Conoscenze

Network Support

Help Desk Support

Juniper products expertise

TCP/IP knowledge

VLAN understanding

VPN skills

Routing and switching knowledge

Fluent English

Formazione

CCNA certification

CCIE certification

Descrizione del lavoro

Join to apply for the Help Desk role at Onyx Technology S.r.l.

ONYX TECHNOLOGY is a dynamic consulting company growing in the IT market. We are looking for experienced professionals in networks and networking for infrastructure support on Juniper products.

Qualifications

• Minimum 3 years of experience in Help Desk, Network Support or IT Specialist roles.
• Solid knowledge of network infrastructures and Juniper products.
• CCNA and/or CCIE certifications.
• Knowledge of key network protocols and technologies (TCP/IP, VLAN, VPN, routing, switching).
• English language – good or fluent level.

Responsibilities

• Provide level 2 and 3 technical support for products.
• Collaborate with the Cluster Project Manager on staffing planning for various cluster sites.
• Manage issues reported by the Technical Manager and the level 1 support team (TIM).
• Interface with the Technical Operation Centre (TOC) in Milan for ticket handling and troubleshooting.
• Conduct Root Cause Analysis (RCA) and guide the on-site support team in implementing solutions.
• Perform on-site interventions for assistance or implementation of Juniper solutions.
• Support pre-event configuration and deployment of equipment at Olympic sites.

Sede di lavoro: Milano

Availability for shifts, on-call duties and travel to operational sites (Cortina, Livigno, Predazzo).

Citizens outside the European Union must comply with visa entry and residence permit regulations.

All candidates are encouraged to read the privacy notice in accordance with Articles 13 and 14 of Regulation EU 679/2016 ( https://www.onyxtechnology.it/pages/candidatura-libera.php).

The search is open to candidates of both sexes (L. 903/77 - D.Lgs. n.198/2006 - L.125/91, art.4 comma 3), with no age or nationality limits.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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