Head Waiter - Gran Meliá Palazzo Cordusio

Meliá Hotels International; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hospitality brand is seeking a Restaurant Supervisor in Milano. The role involves coordinating high-level service, supervising the team, and ensuring guest satisfaction. Ideal candidates will have experience in hospitality, strong leadership skills, and a focus on guest experience. This position offers a fixed-term contract with opportunities for professional development.

Competenze

• Fluent in local language and English; knowledge of a third language is an asset.
• Minimum 2 years as a waiter; 1 year in a supervisory or head waiter role preferred.

Mansioni

• Supervise the team and ensure adherence to service standards.
• Manage guest complaints and uphold health and safety protocols.
• Participate actively in briefings and support the service team.

Conoscenze

Leadership

Teamwork

Attention to detail

Organizational ability

Guest focus

Formazione

Secondary education or higher

Hospitality training

Descrizione del lavoro

Responsible for coordinating and delivering high-level, courteous service within the restaurant. Ensures that service standards are consistently met, guiding the team to present food and beverages accurately and professionally. Aims to exceed guest expectations, ensuring satisfaction, loyalty, and recognition of the hotel's service excellence.

RESPONSIBILITIES :

Supervise and support the team in accordance with supervisor directives and hotel standards.

Oversee the readiness and proper use of all service equipment and supplies.

Maintain a polished, professional, and approachable demeanor at all times.

Ensure accurate and timely service, strictly following SOPs.

Check orders for accuracy and presentation before delivery.

Respond to guest feedback effectively and escalate complex issues when necessary.

Uphold hotel policies regarding punctuality, appearance, and conduct.

Lead by example during service and actively participate in briefings and training sessions.

CUSTOMER EXPERIENCE & SAFETY :

Foster personalized interactions, anticipating and responding to guest needs.

Manage guest complaints promptly, involving supervisors when needed.

Actively promote the hotels offerings, experiences, and signature events.

Ensure adherence to all health, safety, and hygiene protocols by the service team.

REQUIREMENTS :

Education : Secondary education or higher. Hospitality training preferred.

Languages : Local language and fluent English; knowledge of a third language is an asset.

Skills : Leadership, teamwork, attention to detail, organizational ability, guest focus.

Experience : Minimum 2 years as a waiter; 1 year in a supervisory or head waiter role preferred.

CONTRACT :

Fixed-term initial contract.