Head Hostess / Hostess

Hosco.com; Lombardia; In loco; EUR 20.000 - 25.000; Tempo pieno

Descrizione del lavoro

A leading hospitality company in Italy is seeking a Hostess who will be responsible for delivering an excellent guest experience by managing inquiries, providing menu knowledge, and maintaining high grooming standards. Ideal candidates should possess strong communication skills, a positive attitude, and the flexibility to work in various situations. A relevant degree and experience in the food and beverage industry are advantageous. The company values exceptional service to create remarkable hospitality experiences.

Competenze

• Excellent communication skills both oral and written.
• Ability to maintain high grooming standards.
• Flexibility to adapt to different work situations.

Mansioni

• Manage guest queries efficiently and courteously.
• Knowledge of menu offerings to assist guests.
• Follow hotel security and health regulations.

Conoscenze

Positive attitude

Good communication skills

Customer service commitment

Excellent grooming standards

Flexibility

Teamwork ability

Formazione

Degree in relevant area

Descrizione del lavoro

A Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Hostess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills (oral and written)
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.