Guest Service Manager

Httclub; Firenze; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A hospitality company in Florence is seeking a Front Office Leader to inspire the reception team and ensure a remarkable guest experience. The ideal candidate will have a passion for hospitality and strong leadership skills, contributing to the success of an innovative hotel concept. Responsibilities include managing front office operations, fostering team motivation, and delivering excellent guest interactions. Join a fast-growing international group with ample opportunity for development and an exciting work environment.

Servizi

Competitive package

Excellent discounts across brands

Opportunity for development

Time off to volunteer

Annual diversity events

Regular team parties

Competenze

• Individuals who can be themselves; no suits.
• Experience in hospitality-related roles.
• Natural leader who inspires and empowers team members.

Mansioni

• Lead and inspire the reception team.
• Ensure smooth day-to-day operations.
• Manage overbooking levels and guest experience.

Conoscenze

Passion for hospitality

Leadership

Positive impact on guests

Familiarity with Opera or similar systems

Team support

Descrizione del lavoro

Responsibilities

• Support the running of our day-to-day Front Office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again.
• Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp working with the team to find solutions to any hiccups.

Qualifications

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together we’d have a good time and share a few laughs.
• You want to be part of a team that works hard supports each other and has fun along the way.
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• A natural at leading and managing others you lead by example and create an environment where your team can be their best self.
• You’re all about having a positive impact on the people you interact with leaving them with a memorable experience.

What’s in it for you

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative fast‑growing international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get‑togethers from our High Fives to our (pretty special!) team parties we know how to have a good time!