Guest Experience Leader

Royal Caribbean Group; Bardi; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global cruise company seeks a Guest Services Manager in Emilia-Romagna, Italy, to deliver exceptional guest experiences and manage a dedicated team. The ideal candidate has a proven background as a Hotel Director or General Manager in a 4- or 5-star hotel and at least 2-3 years of hotelier experience. Strong leadership and communication skills are essential, along with a commitment to high hospitality standards. Knowledge of Customs and Immigration policies is also required.

Competenze

• 2-3 years of hotelier experience.
• Experience in a 4- or 5-star hotel environment.
• Additional languages are an advantage.

Mansioni

• Lead in delivering exceptional guest experiences.
• Manage a team to ensure high-quality customer service.
• Balance operational needs between Financial and Guest Services divisions.
• Manage group business onboard effectively.
• Assign duties and evaluate team member performance.
• Ensure compliance with Customs and Immigration policies.

Conoscenze

Hotel management experience

Customer service

Leadership

Effective communication

Multilingual capabilities

Formazione

Background as Hotel Director or General Manager

Descrizione del lavoro

A global cruise company seeks a Guest Services Manager in Emilia-Romagna, Italy, to deliver exceptional guest experiences and manage a dedicated team. The ideal candidate has a proven background as a Hotel Director or General Manager in a 4- or 5-star hotel and at least 2-3 years of hotelier experience. Strong leadership and communication skills are essential, along with a commitment to high hospitality standards. Knowledge of Customs and Immigration policies is also required.