Golf Ops Assistant

RECREATION CENTERS OF SUN CITY WEST; Piemonte; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A recreational center in Piemonte, Italy, is seeking a Golf Operations Assistant to support scheduling and administrative tasks within the Golf Operations Division. The ideal candidate should have customer service experience and knowledge of golf operations. Responsibilities include assisting in event coordination and maintaining detailed records. Must be proficient in software applications and possess excellent communication skills. This role requires flexibility and the ability to work in a dynamic environment.

Competenze

• Customer service background required.
• Must have experience in golf operations.
• Proficient in written communication.

Mansioni

• Assist with scheduling and coordinating golf events.
• Maintain documentation for golf operations.
• Provide excellent customer service in a fast-paced environment.

Conoscenze

Customer service skills

Advanced software knowledge

Communication skills

Formazione

High School Diploma or GED

Minimum two years’ experience in golf operations

Strumenti

Microsoft Office Suite

POS systems

WordPress

Descrizione del lavoro

ONLY APPLICANTS SELECTED FOR AN INTERVIEW WILL BE NOTIFIED

POSITION SUMMARY

While working closely with the Golf Operations Manager and Coordinator, assists with the coordination of programs and providing administrative support within the Golf Operations Division.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in maintaining and updating a Master Schedule of golf course events and activities, including Special Events, Tournaments and Outings, Group Play, Green Team, Sunday Couples, Men’s Niners, and course closures.
• Master Schedule is maintained for all golf courses on a combined and independent course document.
• Working with the Golf Operations Manager, schedules and contracts small tournaments and outings, interclub play, and special promotions.
• Assists residents with the purchase and cancellation of advance tee times through the Family Golf Pass Program maintaining a log of all Family Golf Pass tee time purchases and cancellations.
• Follows proper end-of-day procedures to account for all purchases and returns. Daily Deposits, end of month inventory counts, proper handling of sales returns, etc.
• On a monthly basis, receives documentation of all promotional and complimentary golf rounds from each golf course, organizes the information by category, and maintains a spreadsheet of the data by golf course.
• Coordinates the ordering of and follows through on receipt of print materials (scorecards, business cards, lottery slips, etc.), employee badges, print cartridges and office supplies, and arranges for equipment maintenance.
• Heavy phone and customer interactions in a challenging fast paced environment with multiple consecutive tasks being processed.
• Organizes and maintains electronic file system, as well as paper documentation as necessary to include employee contact, inventory reports, sales reports, schedules.
• Writes and publishes weekly golf-related story and updates existing stories on the Sun City West Community News blog and the RCSCW E-news.
• Creates and administers promotional material for all social media outlets each week.
• Updates existing golf-related promotional and informational slides, creates new slides and distributes the updated material for inclusion at each of the pro shops monthly.
• Impeccable customer service and social perceptiveness to include the ability to evaluate customer satisfaction and responsiveness and pivot service as needed.
• Must be able to work a flexible work schedule to include evenings, weekends, and holidays, and in some cases schedule changes on short notice.
• Maintains consistent record of acceptable attendance and punctuality according to policy guidelines.
• Performs other duties as assigned.

CERTIFICATES, LICENSES, REGISTRATIONS

Maintain a valid Arizona driver’s license and good driving record for insurance purposes.

• Obtain and maintain a Food Handlers Card within 30 days of hire.
• Obtain and maintain a current and valid Arizona Title 4 Basic Liquor Law Training Certification within 30 days of hire.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• High School Diploma or General Education Degree (GED); or one-year related experience and/or training.
  • An equivalent combination of education and experience may be substituted.
• Must have a minimum of two years’ experience in golf operations.
  • Golf pro shop retail experience highly preferred.
• Customer service background required.
• Must have advanced knowledge of various software programs, including Outlook, Word, Excel, Publisher, PowerPoint, WordPress.
  • Knowledge of POS systems, Paycom, and TEI program a plus.
  • Familiarity with point of sale, electronic tee sheet and lottery system highly preferred.
• Proficient in written communication, both grammatically and creatively.
• Familiar with use of various office equipment including computers, printers, copiers.
• Experience in administration and creation of social media outlets is required.

PHYSICAL DEMANDS

Work is conducted in a dynamic, fast-paced office, golf course and facility setting with moderate to loud levels of noise. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The following are representative illustrations of requirements-sitting or standing for extended periods of time primarily in an office setting but at times in offsite locations to and from their assigned work area. Work involves walking, talking, hearing, using hands to handle, feel or operate objects and tools to include computers and office equipment. Vision abilities include close vision, peripheral vision, depth perception and the ability to adjust focus.

The employee must regularly lift and or move up to 50 pounds independently and occasionally lift and/or move up to 100 pounds with assistance.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment can be moderate or louder depending on the venue.

Work is expected to be performed from an office setting and golf course venues that are both indoors and outdoors.

Must have the ability to perform the essential job duties with or without reasonable accommodation.

NOTICE*

This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. They will be required to follow any other instructions and to perform any other job‑related duties as required by their manager.

The requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently. “Ability” means to possess and apply both knowledge and skill.

All employment decisions, including promotions, transfers, and others, are based on meeting all requirements herein and on organizational need, the employee's being in good standing (including lack of disciplinary actions), meeting all applicable performance standards and other nondiscriminatory criteria. The methods of fulfilling requirements are subject to possible modification to reasonably accommodate qualified individuals with disabilities. Some requirements, however, may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. WE MAINTAIN AN "AT WILL" EMPLOYMENT.