Global Shop Logistic Support Specialist - Appartenente alle categorie protette (L. 68/99)

Amplifon; Milano; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global leader in hearing care solutions based in Milan is seeking a Global Shop Logistic Support Specialist to enhance the supply chain operations. The role involves guiding local teams, analyzing performance, and collaborating with suppliers to improve service efficiency. Candidates should have a Bachelor's degree and 3-5 years of experience in supply chain or logistics, strong problem-solving skills, and proficiency in MS Office. The position offers a hybrid working policy with remote work options.

Competenze

• 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, or Sales Support.
• Continuous improvement oriented.
• Fluent in English and Italian; other languages are appreciated.

Mansioni

• Guide the Local Shop Logistic Support team in daily activities.
• Perform analysis on performances and process monitoring.
• Manage service support for the assigned countries.
• Collaborate with suppliers for seamless communication and issue resolution.
• Improve Purchasing processes and support performance excellence.

Conoscenze

Customer oriented approach

Very good knowledge of MS Office, particularly Excel

Excellent communication and analytical skills

Team player

Ability to problem solve

Formazione

Bachelor's degree in supply chain management, operations, logistics or engineering

Strumenti

ERP (Oracle preferred)

Order automation tools (EDI protocols, Supplier Portals)

Descrizione del lavoro

Join to apply for the Global Shop Logistic Support Specialist - Appartenente alle categorie protette (L. 68/99) role at Amplifon.

Amplifon, an Italian multinational company, is the global leader in hearing care solutions and services. With over 20,000 professionals across 26 countries, we bring the joy of hearing and living fully to thousands of people every day.

We offer a hybrid working policy, allowing employees to work 6 days per month remotely.

What we are looking for

We are looking for a talented resource to join the Global Supply Chain Team and to be part of the Global Shop Logistic Support team. The candidate will work in a very fast paced environment and constantly evolving context, contributing to build a new high‑performing logistic support service with the objective to increase customer satisfaction and facilitate the operations of our shops worldwide.

• Guide the Local Shop Logistic Support team in the daily activities and support them in exception management and supplier issue resolution.
• Perform analysis on performances and process monitoring activities for a cluster of countries.
• Manage service support for the assigned countries.
• Manage supplier performances and collaborate with them to assure flawless communication and prompt problem solving.
• Team up with account payable, supply chain and IT teams to assure Procure to Pay processes are efficient and accurate (claims, return management, etc.).
• Contribute to improve the Purchasing processes and support performance excellence journey.
• Recommend improvement actions based on continuous analysis of KPIs, both internally and with suppliers.
• Contribute to Roll‑out Amplifon Supply Chain transformation in the different Country Organization.

What you'll need

• Bachelor's degree in supply chain management, operations, logistics or engineering.
• 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support.
• Continuous improvement oriented.
• Very good knowledge of MS Office, in particular Excel.
• Customer oriented approach, able to problem solve and support resolution.
• Ability to work well through cross‑functional activities and responsibilities and to drive them.
• Very good team player.
• Excellent communication and analytical skills.
• Fluent in English and Italian, other languages (i.e. French, German) are appreciated.
• Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, etc.).

Per questa posizione si considerano candidati iscritti negli elenchi del Collocamento Obbligatorio ai sensi della Legge 68/99.

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