GLOBAL RETAIL OPERATIONS JUNIOR SPECIALIST - Fixed Terms

Valentino; Milano; In loco; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A luxury fashion house is seeking a GLOBAL RETAIL OPERATIONS JUNIOR SPECIALIST in Milan. This role involves supporting store operations, coordinating projects, and monitoring KPIs. Ideal candidates will have a bachelor's degree in a related field, strong organizational skills, and fluency in English and Italian. This position offers a fixed-term contract in a fast-paced, collaborative environment.

Competenze

• Bachelor’s degree; a Master’s degree is a plus.
• Previous experience in Retail Operations or Project Coordination is a plus.
• Strong organizational and multitasking skills with attention to detail.
• Proficient in Excel and PowerPoint; knowledge of AI is a plus.
• Excellent communication skills and ability to work cross-functionally.
• Proactive, collaborative, and eager to learn in a fast-paced environment.
• Fluent in English and Italian; additional languages are a plus.

Mansioni

• Support daily store operations and manage priorities.
• Coordinate the implementation of new projects and tools.
• Act as project coordinator for Voice of Clients projects.
• Support no-core goods management and inventory control.
• Monitor operational KPIs to assess store performance.
• Develop and deliver training materials for new tools.

Conoscenze

Organizational skills

Analytical mindset

Communication skills

Multitasking

Fluency in English

Fluency in Italian

Formazione

Bachelor’s degree in Economics, Business, Management or related field

Strumenti

Excel

PowerPoint

Reporting tools

Descrizione del lavoro

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Valentino is looking for a GLOBAL RETAIL OPERATIONS JUNIOR SPECIALIST based in MILAN to be hired with aFIXED TERM CONTRACT.

Main Responsibilities:

• Support daily store operations by assisting the Global Retail Operations team and regional referents in managing priorities, tracking tasks, and ensuring alignment across markets.
• Assist in the implementation of new projects and tools, coordinating multiple activities and liaising with HQ departments and store teams to ensure timely execution.
• Act as project coordinator of the Voice of Clients and Close the Loop projects by monitoring survey outcomes and follow up with internal stakeholders (e-commerce, customer care, retail) to drive corrective or preventive actions.
• Support no-core goods management by assisting in the forecasting and allocation tracking of packaging, stationery, uniforms, and store tools.
• Support the RFID project by monitoring store usage, identifying gaps, and proposing specific action plans to improve compliance and efficiency.
• Ensure strong inventory control by tracking key indicators, identifying anomalies, and supporting the implementation of corrective actions.
• Assist in mapping store procedures and technical processes to draft and coordinate the publication of global retail operations guidelines.
• Monitor and analyze operational KPIs to assess store performance, identify inefficiencies, and support data-driven decision-making through regular reporting on areas such as end-of-season returns, stock discrepancies, consignments, discounts, store transfers, and omnichannel performance.
• Provide first-level technical support to stores for digital tools, retail systems, and omnichannel platforms, coordinating with IT partners to resolve issues and escalate when necessary.
• Develop and deliver training materials to support the adoption of new tools and processes, ensuring store teams are equipped with clear and effective guidance.
• Create memos and presentations for Top Management as requested.
• Perform other duties as required to support the Retail Operations function.

Requirements:

• Bachelor’s degree in Economics, Business, Management, or a related field; a Master’s degree is a plus
• Previous experience in Retail Operations, Project Coordination, or Consulting is a plus
• Strong organizational and multitasking skills with attention to detail
• Analytical mindset with proficiency in Excel and PowerPoint, knowledge of reporting tools and AI is a plus
• Excellent communication skills and ability to work cross-functionality
• Proactive, collaborative and eager to learn in a fast-paced environment
• Fluent in English and Italian, additional languages are a plus

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.