Global Product Serviceability Manager (f/m/d)

Hitachi Vantara Corporation; Lodi; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global energy solutions company is seeking an individual to manage installation, commissioning, and maintenance manuals for high-voltage switchgear products. The role involves shaping training and qualification criteria for service personnel, ensuring quality and customer satisfaction across global operations. The ideal candidate must have a degree in electrical engineering and experience with switchgear installation and maintenance. This position offers a supportive environment focused on growth, innovation, and competitive compensation.

Servizi

Flexible working including hybrid/remote opportunities

Competitive compensation and benefits package

Strong learning and development opportunities

Competenze

• Proven experience in installation, commissioning, or maintenance of switchgear.
• Ability to define and implement structured processes and documentation.
• Experience in communicating and coordinating with global teams.

Mansioni

• Own global installation, commissioning and maintenance manuals.
• Shape training of the service personnel with owned global training material.
• Define and manage audit programs for training centers and field sites.

Conoscenze

Installation skills

Commissioning skills

Maintenance skills

Communication skills

Process definition

Document management

High-voltage knowledge

English language proficiency

Formazione

Bachelor's or master's degree in electrical engineering or related areas

Descrizione del lavoro

Overview

Description

Are you ready to shape the future of servicing high-voltage switchgear on a global scale? In this important role you are part of the global product group switchgear and serve as the vital link between our product and the service teams. You help to ensure that our cutting-edge switchgear products are not only innovative but also seamlessly installable, maintainable, and reliable in the field. You’ll shape the processes and trainings that drive quality, performance, and customer satisfaction across our global operations.

Responsibilities

• Owner of the global installation, commissioning and maintenance manuals. By steering these documents, you ensure that the on-site activities are instructed to match the needs of the products.
• Shape the training of the service personnel to match the need of the product. For this you own the global training material and certification requirements for service personnel.
• Define and manage audit programs for training centers and field sites
• Establish qualification criteria for contractors
• Define the minimum service scope for each product, ensuring to meet service continuity requirements
• Define certification rules and customer training content
• Release maintenance manuals and training documents
• Provide product service-related input for product management

Qualifications

• Bachelor’s or master’s degree in electrical engineering or related areas
• Proven experience in installation, commissioning, or maintenance of switchgear
• Strong knowledge in high-voltage switchgears.
• Experience in document management and process definition
• Excellent communication and coordination skills across global teams
• Ability to define and implement structured processes and documentation
• Excellent English language skills, other languages are a plus

About us

• You will do enriching work, as part of a dynamic, passionate, and collaborative team which is committed to innovation and continuous improvement
• You will be stretched, encouraged, and supported to grow – we pride ourselves on providing strong learning and development opportunities
• We offer an environment that fosters collaboration, connection, and diversity of thought
• Our culture is one of a kind: Come as you are and bring your unique attributes, passion and drive to Hitachi Energy, contributing to making us ‘the place to be’ and to our purpose of advancing a sustainable energy future for all
• Flexible working, including hybrid/remote working opportunities
• A competitive compensation and benefits package

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