Global Guest Experience Lead — Head Waiter

Melia Purosani Hotel Yogyakarta; Milano; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A leading hospitality brand in Milan seeks a supervisory waiter to ensure high-level service and guest satisfaction. You will supervise the team, manage service delivery, and address guest needs. Ideal candidates have at least two years of waiter experience and possess strong leadership and organizational skills. Fluency in local language and English is essential, with a preference for knowledge of a third language. This position offers opportunities for professional growth and a supportive work environment.

Servizi

MeliáRewards loyalty program

Flexible compensation and discounts on products/services

Competenze

• Minimum 2 years as a waiter; 1 year in a supervisory or head waiter role preferred.
• Fluent in local language and English; knowledge of a third language is an asset.

Mansioni

• Supervise and support the team according to hotel standards.
• Ensure accurate and timely service, following SOPs.
• Manage guest complaints promptly.

Conoscenze

Leadership

Teamwork

Attention to detail

Organizational ability

Guest focus

Formazione

Secondary education or higher, Hospitality training preferred

Descrizione del lavoro

A leading hospitality brand in Milan seeks a supervisory waiter to ensure high-level service and guest satisfaction. You will supervise the team, manage service delivery, and address guest needs. Ideal candidates have at least two years of waiter experience and possess strong leadership and organizational skills. Fluency in local language and English is essential, with a preference for knowledge of a third language. This position offers opportunities for professional growth and a supportive work environment.