German speaking Customer Service Specialist – Lisbon

Cross Border Talents; Roma; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A customer service provider seeks a German speaking Customer Service Specialist to assist users on a digital platform. The ideal candidate should have native-level German and B2 English skills, along with knowledge in digital marketing or web design. This role is office-based in Lisbon, Portugal, offering a performance bonus and meal allowance. The position includes a supportive work environment with health insurance available from day one, transitioning to full employer coverage after six months.

Servizi

Performance bonus

Meal allowance

Health insurance

Competenze

• Native-level German and English proficiency at B2 level or higher.
• Experience or knowledge in digital marketing and/or web design.
• Strong communication and problem-solving skills.

Mansioni

• Support users with pre-sales, general inquiries, and technical issues.
• Handle interactions via phone, email, chat, social media, and messaging channels.
• Document all interactions accurately in internal systems.

Conoscenze

Native-level German

B2 level English proficiency

Strong communication skills

Problem-solving skills

Experience in digital marketing

Technical troubleshooting background

Experience in technical customer support

Descrizione del lavoro

German speaking Customer Service Specialist – L... Rome, Metropolitan City of Rome Capital, Italy

Start Date: 8 January 2026

Location: Lisbon, Portugal

Work Model: On-site

Contract Type: Fixed-term contract (CDD – 6 months)

Work Schedule: Monday to Friday : 06:00 – 22:00 (rotational shifts)

Days off: Saturday & Sunday

Uber support up to 25.00 € for early shifts starting at 06:00

Role Overview

We are looking for a German speaking Customer Service Specialist to support users of a digital-focused platform. This role is ideal for candidates with interest or background in digital marketing and/or web design, who enjoy combining customer interaction with technical understanding. You will assist users across multiple channels while representing the brand’s voice consistently and professionally.

Key Responsibilities

• Support users with pre‑sales, general inquiries, and technical issues
• Handle interactions via phone, email, chat, social media, and messaging channels
• Adapt tone and communication style for both private and public channels
• Manage customer escalations and follow defined escalation processes
• Document all interactions accurately in internal systems
• Collaborate with internal teams to ensure high service quality

Candidate Requirements

• Native‑level German
• English proficiency at B2 level or higher
• Mandatory: experience or solid knowledge in digital marketing and/or web design
• Strong communication and problem‑solving skills
• Comfortable working in a structured, multi‑channel support environment
• Nice to have: experience in technical customer support (voice/email/chat)
• Nice to have: technical troubleshooting background

Compensation

• Performance bonus: 180 € for 12 months
• Meal allowance: 7.23 € net per working day

Benefits & Relocation

• Health insurance available from day one with a monthly contribution. Fully covered by the employer after 6 months.
• Relocation package included; details will be shared in the next step.

Workplace

• Country: Portugal
• Office‑based role in Lisbon
• International and supportive working environment