German-Speaking Customer Service Agent - Lisbon, Portugal with Relocation

AetherCore; Milano; In loco; EUR 18.000 - 22.000; Tempo pieno

Descrizione del lavoro

A leading streaming platform is seeking a Customer Support Representative to join their team. The ideal candidate will be a native German speaker with fluency in English and prior experience in customer support. Responsibilities include resolving customer queries and ensuring satisfaction across multiple channels. This full-time position offers a competitive salary of approx. €21,800 gross/year, performance bonuses, and support for relocation. Join us to contribute to a positive customer experience.

Servizi

Competitive salary package

Performance and language bonuses

Health and life insurance

Relocation bonus up to €2,500

Support with local registration and accommodation

Competenze

• Minimum 12 months experience in customer support, preferably in a contact center.
• Familiarity with BPO KPIs like C-SAT, NPS, SLAs.
• Technical troubleshooting knowledge is an advantage.

Mansioni

• Provide timely and effective customer support through multiple channels.
• Diagnose and resolve technical and account-related issues.
• Work towards individual and team performance targets.
• Ensure high levels of customer satisfaction.

Conoscenze

Native-level German (minimum C1)

Fluency in English

Strong communication skills

Problem-solving skills

Descrizione del lavoro

Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)

About the Role

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C‑SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

• Provide timely and effective customer support through multiple channels
• Diagnose and resolve technical and account‑related issues
• Ensure a high level of customer satisfaction by delivering a positive experience
• Work towards individual and team performance targets

Requirements

• Native‑level German (minimum C1) and fluency in English
• Previous experience in customer support (preferably 12+ months in a contact center)
• Familiarity with BPO KPIs (C‑SAT, NPS, SLAs)
• Strong communication and problem‑solving skills
• Technical troubleshooting knowledge is a plus

What We Offer

• Competitive salary package: approx. €21,800 gross/year
• Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
• Performance and language bonuses
• Health and life insurance (includes family plan)
• Relocation bonus up to €2,500 for candidates moving from abroad, and €2,500 signing bonus
• Support with local registration and accommodation
• Initial training provided and opportunities for career development

How to Apply

If you're ready to join a dynamic team and contribute to creating a positive customer experience, we’d love to hear from you. Apply today to take the next step in your career.