Front Office Shift Leader The Westin Palace, Milan

Marriott Hotels Resorts; Milano; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is seeking a full-time guest services associate. Responsibilities include processing guest check-ins, verifying identities, and assisting management in training employees. Candidates need a high school diploma, at least one year of related and supervisory experience, and strong customer service skills. The position promotes a supportive work environment and focuses on guest satisfaction.

Competenze

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Mansioni

• Process all guest check-ins and verify guest identity.
• Assist management in training and coaching employees.
• Welcome and acknowledge guests, anticipating their needs.

Conoscenze

Electrical Designing

Hr Internship

General Services

Immigration Attorney

AJAX

Gsm

Formazione

High school diploma or G.E.D. equivalent

Descrizione del lavoro

POSITION SUMMARY

Process all guest check-ins verifying guest identity form of payment assigning room and activating / issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document exceptions. Secure payment prior to issuing room key verify / adjust billing. Compile and review daily reports / logs / contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types vouchers paid-outs and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.

Assist management in training evaluating counseling motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment / Open Door Policy process. Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers / POS systems. Stand sit or walk for an extended period of time. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education : High school diploma or G.E.D. equivalent.

Related Work Experience : At least 1 year of related work experience.

Supervisory Experience : At least 1 year of supervisory experience.

License or Certification : None

Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030 resulting in the development of Marriotts Climate Action Program (CAP) a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriotts global carbon water and waste footprints among other sustainability efforts is the foundation of Serve 360s Sustain Responsible Operations coordinate.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Key Skills

Electrical Designing,Hr Internship,General Services,Immigration Attorney,AJAX,Gsm

Employment Type : Full-Time

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1