FRONT OFFICE MANAGER (MFX)

AccorHotel; Torino; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

An international hospitality company located in Piemonte, Torino is seeking an experienced Front Office Manager. The role involves supervising front office functions, ensuring guest satisfaction and managing the team to achieve service excellence. The ideal candidate will have at least 5 years of relevant experience, including 3 years in a management position, and be fluent in both Italian and English. Competitive benefits and training opportunities are provided.

Servizi

Accor discount card

Training and career opportunities

Work in a leading international brand

Competenze

• Minimum 5 years relevant experience with at least 3 years at a management level.
• Proven ability to manage budgets and drive performance metrics.
• Strong knowledge of PMS systems and Microsoft Office.

Mansioni

• Supervise front office functions ensuring prompt and professional service.
• Lead and motivate the Front Office team to achieve service excellence.
• Drive occupancy and revenue through effective room management.

Conoscenze

Fluent in Italian

Fluent in English

PMS systems knowledge

Microsoft Office

Hotel Management

Descrizione del lavoro

THE POSITION

To manage the operations of Front Office by ensuring product and service quality standards are met.

KEY RESPONSIBILITIES

Guest Service & Operations

• Supervise all front office functions ensuring guests receive prompt personalized and professional service.
• Oversee guest arrival and departure experience giving priority attention to VIPs repeat guests and loyalty members.
• Maintain high standards in appearance hygiene and conduct across the department.
• Ensure daily accuracy of room inventory and manage upgrades and special requests.
• Handle system recovery procedures and interpret front office reports / statistics.

Team Leadership & Development

• Lead and motivate the Front Office team to achieve service excellence.
• Conduct regular departmental meetings and performance reviews.
• Support recruitment and onboarding in collaboration with T&C.
• Identify training needs and implement programs for continuous development.
• Provide coaching guidance and disciplinary support where necessary.

Financial & Strategic Management

• Drive occupancy ADR and revenue through effective room management and upselling techniques.
• Collaborate with the Finance team on budgeting cost control and forecasting.
• Monitor marketing efforts within the Front Office ensuring alignment with brand strategies.

Collaboration & Compliance

• Maintain strong interdepartmental relationships to enhance the guest journey.
• Conduct routine inspections to ensure upkeep of facilities and equipment.
• Ensure compliance with safety security and OH&S policies.
• Log incidents and maintain confidentiality of guest information at all times.

Qualifications

• Minimum 5 years relevant experience with at least 3 year at a management level
• Proven ability to manage budgets and drive performance metrics.
• Fluent in Italian and English
• Strong knowledge of PMS systemsand Microsoft Office

Additional Information

What We Offer :

Be part of an international company

Work for a leading brand like Accor present in over 110 countries

Training development and career opportunities

Role-based benefits

Accor discount card

Your Development

Accor also offers you continuous training throughout your professional journey and endless growth opportunities within the groups various properties and brands.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract select and promote diverse talent.

Why Work with Accor

We are much more than a global leader. We welcome you as you are and youll find a job and a brand that reflect your personality. We support your growth and daily learning ensuring that your work brings meaning to your life. Along your journey with us youll be able to explore all the limitless possibilities Accor has to offer.

By joining Accor every chapter of your story is written by youand together we can imagine the hospitality of tomorrow. Discover the life that awaits you at Accor : waiting for you!

Be ALL you are with all your heart #LimitlessCareers

Remote Work : No

Employment Type : Full-time

Key Skills

Office Manager Experience,Hotel Experience,Dentrix,Hospitality Experience,Dental Receptionist,Medical office experience,Office Experience,Dental Office Experience,Front Desk,Guest Services,Hotel Management,Eaglesoft

Experience : years

Vacancy : 1