Front Office Manager

Whatjobs; Sciacca; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hotel in Italy seeks an experienced Front Office Manager to lead the reception team and ensure an exceptional guest experience. You will plan daily operations, supervise staff, and handle guest requests. Strong background in luxury hospitality and knowledge of front office operations is essential. This seasonal position offers accommodation and opportunities for career growth.

Servizi

Accommodation available

Career growth opportunities

Ongoing training

Dynamic work environment

Competenze

• Proven experience in luxury hospitality, preferably in 5-star hotels.
• Strong knowledge of front office operations and guest service standards.
• Excellent communication and interdepartmental coordination abilities.

Mansioni

• Planning Front Office operations based on occupancy forecasts.
• Supervises Front Office team and ensures service standards.
• Handles guest requests, complaints, and feedback directly.
• Authorizes spending limits, room credits, and department budgets.

Conoscenze

Leadership skills

Problem-solving attitude

Communication skills

Attention to detail

Fluency in English

Strumenti

Opera PMS

Descrizione del lavoro

We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at MClub Lipari for the upcoming 2026 season. The role involves planning daily operations, supervising staff, handling guest requests, and driving service excellence.

Key Responsibilities

• Planning Front Office operations based on occupancy forecasts
• Supervises Front Office team and ensures service standards
• Handles guest requests, complaints, and feedback directly
• Communicates guest needs across departments to ensure resolution
• Authorizes spending limits, room credits, and department budgets
• Participates in recruitment, training, and performance reviews
• Promotes upselling and cross-selling to boost revenue
• Leads internal meetings and attends cross-departmental sessions
• Monitors costs, revenue, and financial performance of the Rooms division
• Reviews performance reports and KPIs
• Works toward guest satisfaction targets and review score goals

Requirements

• Proven experience in luxury hospitality, preferably in 5-star hotels
• Strong knowledge of front office operations and guest service standards
• Proficiency in Opera PMS and other hotel management systems
• Leadership skills and ability to manage and motivate a teamExcellent communication and interdepartmental coordination abilities
• Fluency in English;
• Problem-solving attitude and attention to detail

additional languages are a plus

What we offer

• Seasonal contract
• Accommodation available
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses