Front Office Manager

Antal International Network; Roma; In loco; Riservato; Tempo pieno

Descrizione del lavoro

A luxury hotel in Rome is seeking a Front Office Manager to oversee the Front Office department and ensure exceptional guest services. The ideal candidate will possess a Bachelor’s degree in Hotel Management or Business Administration, with at least 4 years of experience in a similar role. Fluency in English and Italian is required, and additional languages are preferred. The role offers a unique opportunity to operate in one of Rome's prestigious hotels.

Competenze

• 4+ years of front office/guest services experience in luxury hotels.
• Proven supervisory experience.
• EU work permit required.

Mansioni

• Oversee efficient operation of the Front Office department.
• Ensure compliance with hotel policies and standards.
• Collaborate with other departments to meet guest needs.

Conoscenze

Fluent in English

Fluent in Italian

Knowledge of hotel operations

Strong leadership skills

Customer service orientation

Formazione

Bachelor's degree in Hotel Management or Business Administration

Descrizione del lavoro

Duties and Responsibilities

A great opportunity to join as a Front Office Manager at a Luxury 5 star hotel in Rome

As Front of the House Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all package plans, credit policy of the hotel and reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Support the Director of Rooms and focus on the rejuvenation of the room experience.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest's needs are determined / met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.
• Strictly adhere to LQA Standards.

Qualifications

To execute the position of Front of the House Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor\'s degree in Hotel Management, Business Administration or related field plus four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
• Fluent in English and Italian; I understand that additional languages are preferred.
• Eu work Permit.

Only Shortlisted Candidates will be Contacted.

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