Front Office Agent - Melià Milano

Melia Purosani Hotel Yogyakarta; Milano; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is looking for a Front Office team member responsible for managing guest check-ins and check-outs. Candidates should have at least 1 year of experience in a similar role and a passion for hospitality. The role requires availability for various shifts, including weekends. Join a family-oriented environment with opportunities for growth and personal development.

Competenze

• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality.

Mansioni

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner.
• Communicate any outstanding guest requests or issues to management.
• Respond appropriately to guest complaints.

Conoscenze

Fluency in English

Interpersonal relationships

Ability to work various shifts

Descrizione del lavoro

Mission

To manage properly all the activities related to Front Office Department

Main responsibilities

• Check-in and check-out hotel guests in a timely and professional manner.
• Process all payments according to established procedures.
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Up-sell rooms when possible, to maximize hotel revenue
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints
• Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Perform other duties as assigned.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
• Must be fluent in English; other languages are preferred.
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships

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