Front Office Agent (D / f / m)

NYX Rome; Roma; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A vibrant hotel in Rome is seeking a Front Office Agent (d/f/m) to provide exceptional service to guests. Responsibilities include managing check-in/check-out, handling administrative tasks, and providing information about the hotel and city. Ideal candidates will have a degree in Hotel Management or Tourism, experience in hospitality, and strong communication skills in English and Italian. Join a diverse team and be part of an inspiring workplace.

Servizi

Support in reconciling work and family life

Employee app 'LEAPP'

Discounts on accommodation and restaurants

Training and development programmes

Team events

Competenze

• At least 1-year experience as front office agent or reception.
• Very good speaking and writing skills in English and Italian.

Mansioni

• Ensure guests feel at home by providing the best personal service.
• Handle check-in and check-out operations.
• Manage administrative tasks.
• Provide guests with information about the hotel and the city of Rome.
• Answer phone calls.

Conoscenze

Hospitality skills

Teamwork skills

Flexibility

Resilience to stress

Communication skills in English

Communication skills in Italian

Formazione

Bachelor’s degree in Hotel Management or Tourism studies

Descrizione del lavoro

What we offer

• Support in reconciling work and family life
• Europe-wide employee app "LEAPP"
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Team events

Your main duties

• Ensure guests feel at home by providing the best personal service
• Handle check-in and check-out operations
• Manage administrative tasks
• Provide guests with information about the hotel and the city of Rome
• Answer phone calls

Your Profile

• Be authentic and yourself
• Bachelor’s degree in Hotel Management or Tourism studies
• Hospitality is in your veins
• At least 1-year experience as front office agent or reception
• Sense of responsibility, teamwork skills, resilience to stress
• Flexibility to work early, late, and night shifts
• Very good speaking and writing skills in English and Italian; other languages are a plus

About us

NYX Hotels are lifestyle hubs, vibrant, open, and inspiring. Each hotel reflects the individual spirit of its city. Named after NYX, the Greek goddess of the night.

Guests are welcomed by the ‘City Lovers’, employees who are locals passionate about their city, sharing this enthusiasm with guests daily.

NYX Hotel Rome, by Leonardo Hotels, offers a blend of luxury and vibrant energy in the heart of Rome, near the Spanish Steps and the Vatican, with amenities like a fitness area, outdoor pool, sauna, and meeting rooms. The lively restaurants and bar create a perfect atmosphere to experience art, comfort, and fun in Rome.

Join the City Lover team and start your career as a Front Office Agent (d/f/m). BE YOURSELF — your personality counts! Our Leonardo Family unites people of diverse backgrounds, religions, genders, ages, sexual orientations, and abilities. This diversity makes us strong every day.

Your Contact Person

Federica Finotti

HR Assistant

NYX Hotel Rome

Via Cicerone 55

00193 Rome