Front of the House Manager

DSR Hotel Holding GmbH; Salò; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading hospitality management company in Salò seeks a skilled Front Desk Manager. The role involves coordinating operations, maximizing revenue, and ensuring top-notch guest satisfaction. Candidates should have at least 3 years of relevant experience, strong managerial skills, and proficiency in Italian and English, with German skills preferred. The position offers a full-time contract, excellent compensation, and various staff perks, including discounts and career growth opportunities.

Servizi

High level compensation

Career opportunities

Family & Friends discounts

Discount on SPA services

Canteen and breaks

Competenze

• Minimum 3 years of work experience in a similar role.
• Strong supervisory and managerial skills.
• Italian and English confidence; German minimum B1.

Mansioni

• Coordinate and supervise Front Desk operations.
• Maximize suites and rooms revenue.
• Schedule Front Office Team shifts.

Conoscenze

Customer centricity

Project management

Problem solving

Team building

Stress management

Strumenti

Point-of-sale systems

Microsoft Office Suite

Sihot/Protel

Descrizione del lavoro

Responsibilities

• Coordinating and supervising all the Front Desk operations, according to the company standards and procedures, maintaining high standards at all times and fostering a culture of development, high performance and guests’ satisfaction.
• Maximizing suites and rooms revenue and occupancy by monitoring rates and availability.
• Scheduling Front Office Team shifts.
• Maintaining excellent professional relationships with all the guests, department managers and other colleagues, assuring accurate communication of all relevant information and guests’ requests to all departments.
• Personally welcoming VIP guests and habitués, anticipating their demands and needs.
• Preventing and managing guests’ complaints.
• Assuring adherence and compliance to all legislations and company standards, performing follow-up if required during or after internal and external audits.
• Assuring a very high level of personal hygiene, behaviour and grooming standards of Front Office team.
• Supervising cash accounting (payment of guest bills).
• Providing top quality service culture in compliance with company standards (timely responding to requests, efficient and courteous check-ins, check-outs…).
• Supervising guests’ incoming and outgoing correspondence (messages, e‑mail, etc.).
• Performing other reasonable duties as required by the general manager.

Requirements

• Minimum 3 years of work experience preferably at a high‑level resort in the same role.
• Strong and proven cashiering experience of point‑of‑sale systems.
• Strong supervisory and managerial skills with a hands‑on approach and lead‑by‑example work style.
• Italian and English confidence are mandatory; German language skills minimum B1 are also required.
• High confidence with Microsoft Office Suite.
• Confidence with resort management software such as Sihot/Protel or others is preferable.
• Customer centricity, project management, high attention to details, problem solving, punctuality, proactivity, flexibility, stress management and team building skills are a must.
• High commitment to delivering exceptional guests service with a true passion for the hospitality industry.
• Personal integrity, with the proven ability to work in an environment that demands excellence, time and energy.
• Ethical approach to work.
• Legal right to work in Italy.

Offer

• Full‑time and permanent labour contract according to C.C.N.L. Settore Turismo with high level compensation.
• Staff house in the middle of the center of Salò.
• Canteen and breaks.
• High level learning activities.
• Family & Friends discounts in the resort.
• Discount on SPA services.
• Strategic position (just 1 km from the resort to Salò beaches, ferries pier, historic center and promenade).
• Career opportunities in a successful and international group.

Referrals increase your chances of interviewing at DSR Hotel Holding GmbH by 2x.

Seniority level

• Mid‑Senior level

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• Hospitality