Freelancer Short-term Rental Virtual Customer Assistant | Remote Job

Xenia; Remoto; EUR 10.000 - 30.000; Part-time

Descrizione del lavoro

A short-term rental company is seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support. This remote position involves handling guest messages, assisting with check-ins, and ensuring smooth operations. Ideal candidates should have experience in hospitality, excellent communication skills, and familiarity with digital tools. The role requires responsiveness and professionalism to enhance the guest experience. Applicants should be prepared for a full-remote setup and might need to open a VAT number.

Competenze

• Fluency in both Italian and English is essential.
• Experience in customer support in the hospitality sector.
• Strong familiarity with digital tools and platforms.

Mansioni

• Manage guest messages via PMS and WhatsApp.
• Assist guests during check-in and check-out processes.
• Respond promptly and professionally to guest inquiries.
• Follow established procedures and communication templates.
• Ensure a smooth and positive guest experience.

Conoscenze

Customer Support

Hospitality & Tourism

Fluency in Italian and English

Excellent communication skills

Time management skills

Digital tools familiarity

Descrizione del lavoro

We are seeking a freelancerbilingual Virtual Assistant fluent inItalianandEnglishto manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.

The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.

The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.

Schedule :

Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9 : 00 a.m. to 11 : 00 p.m (CET)

Key Responsibilities

• Manage guest messages via PMS and WhatsApp
• Assist guests during check-in and check-out processes
• Respond promptly and professionally to guest inquiries
• Follow established procedures and communication templates
• Ensure a smooth and positive guest experience

Required Skills & Expertise

• Customer Support
• Hospitality & Tourism
• Short-Term Rental Operations
• Fluency in Italian and English (written and spoken)
• Excellent communication and time management skills
• Strong familiarity with digital tools and online platforms
• Ability to work independently in a full-remote environment

We are looking for freelancers or people willing to open a VAT number.

Apply now!