Field Service Technician- Mechanical (W / M / D)

Sidel; Parma; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading equipment supplier is seeking a Field Service Engineer in Parma, Italy. The role involves performing installation, technical assistance, and training on equipment to ensure customer satisfaction. Candidates should have a technical qualification or degree and at least 5 years of experience in the field, particularly in the beverage industry. Fluent English is required, and availability for travel is essential.

Competenze

• Fluent in English, written and spoken.
• Experience in the beverage industry.
• Availability to travel up to 90%.

Mansioni

• Perform installation, start-up, commissioning of equipment.
• Test equipment performance based on specifications.
• Operate on mechanical systems and troubleshoot.
• Prepare technical reports and job progress charts.
• Coach junior colleagues on technical activities.

Conoscenze

Mechanical systems

Problem Solving

Customer satisfaction

Technical assistance

Coaching

Formazione

Technical professional qualification or Bachelor degree in Engineering

Descrizione del lavoro

Contract Type: Permanent

Country: ITALY

Location: Parma

Your opportunity

• Sidel is looking for a Field Service Engineer (FSE) specialized on Mechanic; the main focus is the following:
• Perform Installation, start-up, commissioning and test of the Sidel Equipment supplied to customer sites;
• Perform technical assistance during and after the warranty period, carry out training and other after sales services of Sidel’s equipment installed at customer sites.
• Finally, a good understanding of the customer needs is to be developed to provide objective advice and to ensure customer satisfaction.

Your Mission

• Test and evaluate equipment performance at customer plant, based on technical, contractual and safety specifications;
• Operate on Mechanical systems, HMI for regular activities and troubleshooting as per Standard Operating Procedures. Execute basic electrical work (e.g. cable wiring)
• Properly handle, check and transfer equipment non-conformities;
• Prepare Job Progress Chart and technical reports in reference to carried-out activities;
• Ensure ultimate internal and external customer satisfaction;
• Perform activities in line with the Standard Operating Procedures (SOPs), Sidel coordination plan rules and customer rules;
• Report after sales opportunities detected on Customer site;
• Coach junior colleagues on the on-site behavior, technical activities, troubleshooting and report-ing deliverables;
• Report to the ISM for team site activities.

Your Profile

Education Qualifications And Language Requirements

• Technical professional qualification or Bachelor degree in Engineering as a plus;
• English fluent, written and spoken;
• Other foreign language as per regional allocation is a plus.

Professional Qualifications And Experience

• At least 5 years of experience in field activities;
• Experience in the beverage industry;
• Consolidated technical background on Mechanic;
• Knowledge of Sidel Portfolio is a plus;
• Aseptic knowledge is a plus;
• Availability to travel (Up to 90% Italy and Internationally, mainly Europe).

Key Leadership Behaviour

• Managing and measuring Work;
• Process Management;
• Problem Solving;
• Action Orientated;
• Peer Relationships.

By applying to this vacancy, the applicant acknowledges and agrees to the processing of his/her personal data included in the job application, as per Art. 13 of the Legislative Decree nr. 196 dated June 30th , 2003 “Italian data personal protection code” and per Art. 13 GDPR ( EU Regulation 2016/679 ).