Field Service Technician for 3D Metal Printing Systems (m/f/d)

Energy Consulting group; Rivalta di Torino; Ibrido; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology company in additive manufacturing seeks a Field Service Technician to install and maintain cutting-edge 3D metal printing systems. You will be responsible for ensuring peak performance through excellent customer support and management of service requirements. Candidates should have a technical background, be bilingual in English and Italian, and be available for extensive travel. This role offers a competitive salary in a collaborative work environment.

Servizi

Competitive salary and benefits

Work with cutting-edge technology

Inclusive work environment

Commitment to safety and well-being

Competenze

• Experience in Services & Field Services handling job demands.
• Ability to travel extensively.
• Work Visa required per local regulation.

Mansioni

• Install, maintain, and service 3D metal printing systems.
• Document service requirements and manage customer cases.
• Provide exceptional support to maximize system application.
• Conduct emergency visits and preventive maintenance.
• Perform system checks within operations framework.
• Provide feedback on quality deviations.
• Build strong relationships with customers.
• Adapt approach to meet customer demands.

Conoscenze

Electrical and mechanical engineering

Fluent in English

Fluent in Italian

Customer service skills

Problem-solving skills

Formazione

Technical high school diploma

Descrizione del lavoro

Job Description Summary

Colibrium Additive, a GE Aerospace company, is a leader in the field of metallic additive manufacturing. We specialize in 3D metal printing systems, providing innovative solutions and services to our customers. Our commitment to quality, safety, and customer satisfaction drives our success and growth in the industry.

We are seeking a driven and talented individual to serve as a Field Service Technician supporting customer requirements as it relates to all resources and logistics required to perform services and maintenance activities on customers' site/property on our metallic additive systems. Join us at Colibrium Additive and be part of a team that is shaping the future of additive manufacturing! This is your opportunity to make a difference and grow your career in an exciting and innovative field. Apply now and take the next step in your professional journey!

Preferred Locations: Lombardia or Piemonte - Italy

Job Description

Essential Responsibilities

• You will Be the Expert:Install, maintain, and service our state-of-the-art 3D metal printing systems (Laser Machines), ensuring they operate at peak performance.

• Document and Manage:Accurately document service requirements and manage customer cases using our advanced service CRM, keeping everything organized and efficient.

• You will be the Customer Champion:Provide exceptional support to our customers, helping them maximize the application of our 3D metal printing systems.

• On-the-Go Problem Solver:Conduct emergency visits and preventive maintenance, ensuring our customers' systems are always running smoothly.

• Quality Guardian:Perform direct operations systems checks and execute tasks within a well-defined operations framework, maintaining the highest standards.

• Feedback Provider:Offer valuable feedback on quality deviations from machine installations and operations, contributing to continuous improvement.

• Relationship Builder:Build strong, lasting relationships with customers, delivering solutions that exceed their expectations and ensure their satisfaction.

• Adapt and Thrive:Adapt your approach and demeanor in real-time to match the shifting demands of different situations, showcasing your flexibility and problem-solving skills.

• Own Your Work:Take accountability for the quality of your work, demonstrating your commitment to excellence.

Qualifications/Requirements

• Experience in Services & Field Services, showcasing your ability to handle the job's demands.

• Trained electrical and mechanical engineering technician with a technical high school diploma or similar.

• Fluent in English and Italian.

• Available to travel extensively embracing the opportunity to explore and support customers.

• Work Visa, in accordance with local regulation, is required.

Benefits of Working for Colibrium Additive:

• Competitive salary and benefits package.

• Work with cutting-edge technology in the additive manufacturing industry.

• Collaborative and inclusive work environment.

• Commitment to employee safety and well-being.

Colibrium Additive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you are passionate about technology and customer service, and meet the qualifications listed above, we encourage you to apply.

Additional Information

Relocation Assistance Provided: No