Field Service Engineer - Piacenza, Italy

Hologic, Inc.; Plasencia; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading medical technology company in Italy seeks a Field Service Engineer responsible for repairing and maintaining medical imaging equipment. The ideal candidate will have a background in electrical or mechanical engineering, be proficient in troubleshooting and have excellent customer service skills. This role involves travel in the South Lombardy region and the opportunity for international support. Competitive salary and training provided.

Competenze

• Engineering experience (electrical/mechanical) from a medical device background.
• Ability to troubleshoot electronic and mechanical systems.
• Proficient in English communication, both spoken and written.

Mansioni

• Maintain and repair Hologic products.
• Install instruments at customer sites.
• Assist with IT systems installations and troubleshooting.
• Support marketing activities at exhibitions.
• Complete administrative work such as reports.
• Provide training to customers.

Conoscenze

Troubleshooting electrical systems

Customer service skills

Time management

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Knowledge of networking

Good English communication

Descrizione del lavoro

Field Service Engineer – Piacenza, Italy

Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites.

We're thrilled to be looking for a Field Service Engineer to join our team in Italy. In this role you will be covering our Diagnostics and Breast and Skeletal Health medical imaging equipment across South Lombardy region. To service the territory successfully you will be based around Piacenza or Cremona ideally.

We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required and occasional international journeys to support our customers, and who love troubleshooting and finding solutions.

Key Responsibilities

• Carry out maintenance and repair work on Hologic products
• Install instruments at customer sites
• Liaise with customer IT departments and assist with information systems installations and troubleshooting
• Support marketing activities such as exhibitions
• Routinely complete administrative work, such as Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Equipment Checklists and Field Service Reports
• Provide basic use/maintenance training to customers
• Perform duties and responsibilities with autonomy in a field-based environment

Knowledge, Skills & Experience

• Ability to troubleshoot electrical, electronic, pneumatic, and mechanical systems
• Excellent interpersonal, communication and customer service skills
• Experience working in similar/comparable customer-based environment
• Effective Time Management Skills
• Ability to accurately diagnose issues as described over the phone by Field Service Engineers/customers
• Proficient use of Microsoft products (Word, Excel, Outlook)
• Knowledge of network and interfacing with the ability to progress though training
• Good level of spoken and written English

So why join Hologic?
We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

Our talent partners can discuss our salary offering and bonus schemes with you.

If you have the right skills and experience and want to join our team, apply today. We can’t wait to hear from you!