Field Service Engineer (m/f/d)

Hitachi Vantara Corporation; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology company is looking for a Field Service Engineer in Milan, Italy. This role involves performing technical service tasks, ensuring customer satisfaction, and traveling extensively (over 80%) across Italy. The ideal candidate will have an Electrotechnical diploma and experience with high voltage equipment, along with strong communication skills in both Italian and English. This position offers a comprehensive benefits package including health insurance and flexible working arrangements.

Servizi

Health insurance

Pension fund

Flexible working type

Flexible working hours

Competenze

• Electrotechnical diploma is required.
• Previous experience with HV equipment is necessary.
• Must have good communication skills in Italian and English.
• Willing to travel frequently (over 80% travel).

Mansioni

• Execute service tasks and troubleshoot equipment failures.
• Ensure customer satisfaction by meeting orders and expectations.
• Prepare and ensure availability of materials and equipment.
• Create documentation for customer sign-off.
• Apply safety guidelines and report unsafe practices.

Conoscenze

Electrotechnical knowledge

Teamwork

Problem-solving

Customer relationship management

Bilingual (Italian and English)

Formazione

Electrotechnical diploma

Descrizione del lavoro

Description

The opportunity

We are currently looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

How you'll make an impact

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).

• Contribute to customer satisfaction by executing Service work according to customer order and expectation;

• Create and maintain a good relationship with customers and understands their needs;

• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;

• Prepare all documents and reports to be signed by the customer representative;

• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;

• Apply safety rules and safe practices as well as environmental responsibilities, report unsafe practices and incidents.

Your background

• Electrotechnical diploma;

• Previous working onsite experience with HV equipment;

• Good knowledge of Italian and English;

• Ability to work in team and meet deadlines

• Willingness to travel in Italy (>80%)

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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