Field Service Engineer - LC/LCMS (Emilia Romagna, preferably Bologna)

Agilent Technologies; Modena; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company is looking for a Field Service Engineer to provide on-site installation, maintenance, and training for their liquid chromatography systems. The ideal candidate should have a degree in Chemistry or related fields and hands-on experience with LC/LC-MS. Strong communication skills in Italian and English are required. This position involves remote work combined with frequent travel in Emilia Romagna. Competitive benefits include a permanent contract and career development opportunities.

Servizi

Company pension scheme

Yearly company bonus

Company car

Private health care

Stock purchase plan

Medical and life insurance

Career development opportunities

Competenze

• Proactive, outgoing, and customer-oriented personality.
• Ability to work autonomously and as part of a team.

Mansioni

• Respond to customer needs with repair, installation, and maintenance activities.
• Schedule service efficiently and maintain customer communication.
• Provide feedback on performance anomalies and service requests.

Conoscenze

Hands-on experience with LC/LC-MS

Full proficiency in Italian

Good English reading and understanding

Formazione

University degree in Chemistry, Biochemistry, Biotechnology or similar

Descrizione del lavoro

Overview

Agilent is a global leader in laboratory and clinical technologies. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. We provide trusted answers to scientists and clinicians and invite you to join our mission to improve the world around us. Information about Agilent is available at www.agilent.com.

Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.

Join our dynamic organization to be a part of this rewarding and exciting work!

In this role, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our liquid chromatography coupled with mass spectrometry (LC/LC-MS).

Responsibilities

• Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
• Contact customers in a timely manner and schedules service efficiently
• Connect with manager and sales team to understand and meet customer needs and expectations
• Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures
• Complete administrative paperwork and computer reports promptly and accurately
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
• Address customer requests for service and communicate proactively before, during and after service

For this role, you will be working remotely, combined with frequent travel to customer sites mainly in Emilia Romagna.

Qualifications

• University degree in Chemistry, Biochemistry, Biotechnology or similar
• Hands-on experience with LC/LC-MS, either in a technical support role or as an end user
• Full proficiency in Italian and good level of English (especially reading & understanding)
• A valid driving license

On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.

What we offer

• Permanent Contract
• Outstanding company culture
• Career development opportunities
• Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance
• A position within an international organization with exciting opportunities

We will make sure you get all the training and development opportunities you need to become the best in your field!

Additional Details

This job has a full time weekly schedule.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time

Shift: Day

Duration: No End Date

Job Function: Services & Support