Field Service Engineer Emilia Romagna

Danaher; Bologna; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A global science and technology innovator is seeking a Field Service Engineer in Emilia Romagna. This role involves conducting service, repair, and installation of products at customer sites, requiring a Bachelor's in Engineering or a related field. Candidates should possess strong communication skills in English and Italian, and be flexible with travel. This position promises a supportive, dynamic environment focused on results and continuous improvement.

Competenze

• Bachelor’s degree in Engineering is preferred or Biotech Technical/Electronic Secondary School Diploma.
• Good communication and interpersonal skills in English and Italian.
• Able to work autonomously, while being a team player.

Mansioni

• Provide technical customer support and on-site assistance to hospital customers.
• Escalate complex issues to higher level of technical support.
• Respond to customer support calls within an assigned territory.

Conoscenze

Technical customer support

Problem-solving

Communication in English

Communication in Italian

Formazione

Bachelor’s degree in Engineering

Descrizione del lavoro

Beckman Coulter Diagnostics is seeking a Field Service Engineer Emilia Romagna. The role will conduct service, repair and/or installation of products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution. Escalates complex issues to higher level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. The role requires the ability to utilize critical thinking and analysis to make decisions, solve problems, and implement solutions. The candidate should communicate openly and listen with honesty to create empathy with customers, colleagues and collaborators.

Key Responsibilities:

• Provide technical customer support and on-site assistance to hospital customers; assistance can occasionally occur during weekends and overnight.
• Escalate complex issues to higher level of technical support.
• Respond to customer support calls within an assigned territory.

Key Requirements:

• Bachelor’s degree in Engineering is preferred or Biotech Technical/Electronic Secondary School Diploma.
• Open to travel in Emilia Romagna; driving license is mandatory.
• Good communication and interpersonal skills in English and Italian.
• Able to work autonomously, while being a team player.

You will be part of a dynamic team with a strong focus on delivering results and continuous improvement, while also valuing fun and teamwork. You will work in a leading global company with leadership that supports personal development.

Beckman Coulter is part of Danaher Corporation, a global science and technology innovator committed to helping customers solve complex challenges and improve quality of life worldwide. Our brands operate in life sciences, medical diagnostics, environmental and applied solutions. Our diverse team of associates is united by the Danaher Business System, which serves as our competitive advantage. For more information, visit www.danaher.com.