Field Service Engineer - Central South Italy

Sungrow Europe; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading green technology company in Italy is seeking a Field Service Engineer to manage customer issues in Central South Italy. The ideal candidate will have an electrical engineering background, customer-facing experience, and strong communication skills in Italian and English. This role involves installation, commissioning, and maintaining energy solutions. The company offers competitive bonuses and international training opportunities.

Servizi

Bonus payments based on KPIs

Multinational team environment

Technical and commercial growth opportunities

Training at headquarters in Germany

Competenze

• Education as an Electrical Technician or Engineer with knowledge of AC/DC, Low/Medium Voltage.
• Italian & English at least B2 level.
• Experience dealing with customers in critical situations.
• Willingness to travel (up to 60%) and work on call.

Mansioni

• Take ownership of dispatched customer issues.
• Support resources during commissioning and on-site services.
• Deliver documentation and service solutions.
• Manage service tools and perform upgrades.

Conoscenze

Electrical Technician knowledge

B2 level of Italian

B2 level of English

Customer-facing experience

H&S training for construction sites

Experience with Battery Storage solutions

Valid driving license

On-call duty willingness

Formazione

Education as an Electrical Technician or Engineer

Strumenti

MobileIron

Field Service tools

Programmable Logic Controllers

Descrizione del lavoro

Your mission

Hey there and welcome to your new Opportunity with us!

Being a Field Service Engineer (FSE) in Central South Italy (possible locations are Lazio / Umbria / Marche) is an exciting role since you are the superhero our clients need. You know what to do, so do not hesitate to speak directly with them to ensure our solutions satisfy their needs. Here are your most important tasks:

• Take ownership of dispatched customer issues.
• Support resources dispatched onsite by RFM during commissioning and on-site services.
• Support the RFM / PjM during commissioning and site acceptance services.
• Deliver support and contribute service solutions for our customers.
• Perform all on-site installation, commissioning, repair, maintenance, and testing tasks, as well as upgrades or rework activities.
• Follow operational procedures, processes, and practices as defined, documented, and consistently applied.
• Follow applicable health and safety instructions and regulations.
• Ensure up-to-date documentation, work instructions, and processes for existing and upcoming service contracts and agreements.
• Support Europe Service Management by providing frequent and analytical service reports with each job and suggest corrective activities.
• Support resources dispatched onsite (FSE and SP) by RFM during commissioning and on-site services.
• Participate in claim management and RMA processes.
• Manage service tools by ensuring proper calibration processes.
• Take on-call duties, partly on weekends and nights, on a rotating basis.

Your profile

To feel comfortable in this role, you should have the following background:

• Education as an Electrical Technician or Engineer. You should understand AC/DC, Low/Medium Voltage, etc. Knowledge of electrical conduits is also beneficial.
• Italian & English language skills at least at B2 level.
• Experience with Battery Storage solutions is beneficial.
• Experience dealing with customers in critical situations.
• A valid driving license is essential.
• H&S training for access to construction sites with electrical-specific training.
• Willingness to work on call and travel (up to 60%).

Why us

The key topic of this decade is energy! We are proud to lead in this field and offer the right solutions. We have the strongest PV-Inverter R&D team and are the world's largest inverter manufacturer. Many opportunities await you:

• Bonus payments: We set smart KPIs with you, and you receive a bonus at year-end.
• A multinational team with lots of European and trans-European exchanges.
• Opportunities for technical and commercial growth in string inverters, central inverters, inverter stations, transformers, switchgear, and storage solutions.
• Technical and commercial training at our headquarters in Germany, with visits to our R&D facility in China.

About us

We are a green tech company with young, creative minds, committed to our mission: Clean Power for All! With 650 GW of clean power installed worldwide, we are on the path to success.

Welcome to Sungrow

Founded in 1997 by Professor Cao Renxian, Sungrow is a leader in solar inverter R&D, with the largest dedicated R&D team in the industry. We offer PV inverter solutions, energy storage systems, floating PV, NEV driving solutions, EV charging, and renewable hydrogen production systems.

Want to learn more? Check out what working with us is like!

Key Skills

MobileIron, Robotics, Field Service, Mechanical Knowledge, Sonography, IP Networking, Schematics, Mechanical Engineering, Medical Imaging, Human Resources, Programmable Logic Controllers, Troubleshooting

Employment Type: Full-Time

Experience: [Specify years]

Vacancy: 1