Field Service Engineer

AMETEK; Peschiera; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology solutions provider is seeking a Field Service Engineer to support customers throughout Italy from the Peschiera Borromeo office. The role involves installing and commissioning equipment, performing maintenance and repairs, and providing customer support. Candidates should have a degree or training in electrical engineering, fluency in Italian and English, and strong communication skills. A valid driver's license and willingness to travel are necessary, with a company car included in the package.

Servizi

Company car

Professional growth opportunities

Competenze

• Completed training as an electrical engineer or equivalent.
• Proven experience in a technical customer service role.
• Fluent in Italian and English, with good communication skills.

Mansioni

• Install and commission new equipment for customers.
• Conduct maintenance and calibration according to contracts.
• Repair services on-site and at our facility.
• Provide technical customer support via multiple channels.
• Maintain documentation of services provided.
• Collaborate with sales and distribution teams.
• Conduct training courses for customers.

Conoscenze

Technical customer service

Communication skills

Proficient in MS Office

Fluent in Italian and English

Proficient with ERP systems

Formazione

Electrical engineering technician training or degree

Descrizione del lavoro

Join our dynamic team at AMETEK MOCON as a Field Service Engineer, supporting customers across Italy from our Peschiera Borromeo office.

Responsibilities

• Install and Commission Equipment: Set up new equipment and provide technical training to operating personnel.
• Maintenance and Calibration: Fulfill all tasks according to maintenance contracts, ensuring customer equipment is well‑maintained and calibrated.
• Repair Services: Conduct repairs both on‑site at customer locations and at our facility.
• Customer Support: Offer competent support to customers and distributors, addressing technical issues, application queries, device handling, software, and other technical problems, both on‑site and remotely via email, phone, or remote access (TeamViewer), writing offers for technical services.
• Documentation and Reporting: Maintain detailed documentation and reporting of services provided.
• Collaborate with Colleagues: Work closely with internal sales and distribution teams.
• Conduct Training: Independently implement customer training courses.

Requirements

• Completed training as an electrical engineering technician or a degree in electrical engineering.
• Proven experience in technical customer service.
• Proficiency with common MS Office programs and familiarity with ERP systems (AX experience is a plus).
• Fluent in both Italian and English; additional languages are an advantage.
• A diligent and proactive work ethic, strong communication skills and a desire to provide service of the highest level to our internal and external customers.
• A willingness to travel – predominantly Italy but occasionally other countries where required. No weekend work is required.
• A valid class B driver's license. A company car is part of the package.

Join us and be part of a team that values innovation, customer satisfaction, and professional growth. If you are ready to take on this exciting challenge, we would love to hear from you!