Facilities Operations Centre (Foc) Engineer, Aws

Amazon; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology firm in Milan seeks a Technical Support Engineer focused on the Italian Market. You will provide comprehensive technical support throughout the sales lifecycle and conduct training for customers and stakeholders. Candidates must have an engineering background and strong interpersonal skills. This role offers competitive compensation and the chance to grow within an inclusive environment.

Servizi

Competitive compensation

Inclusive and nurturing work environment

Career growth opportunities

Competenze

• Background in technical/business development within the fire protection or related business.
• Proven technical skills and experience.
• Good knowledge of fire protection rules and experience designing systems.

Mansioni

• Provide pre-sales, during-sales, and post-sales technical support.
• Conduct training for customers and stakeholders.
• Collaborate closely with sales, operations, and marketing to launch new products.

Conoscenze

Technical support

Interpersonal communication

Problem-solving

Bilingual (Italian and English)

Formazione

Engineering background (Mechanical/Electrical/Electronic)

Descrizione del lavoro

Technical Support Engineer – Italian Market

Understanding of operational principles, functions, installation processes, and knowledge of key products such as photovoltaic storage systems, inverters, batteries, and brackets.

Pre‑Sales Technical Support

• Understand customer requirements and provide comprehensive pre‑sales technical support.
• Collaborate with the sales team during client negotiations to address technical queries.
• Clarify customers' technical issues in the project's early stages, including on‑site technical surveys when necessary.
• Develop and refine pre‑sales training materials, and deliver both online and offline technical training to clients.

During‑Sales Technical Support

• Enhance training materials related to installation processes and provide relevant training to clients, both online and offline.
• Offer on‑site guidance during installation as needed.

Post‑Sales Technical Support

• Promptly address technical quality issues raised in customer complaints.
• Resolve queries about product usage, maintenance, and replacement, including on‑site support when necessary.
• Improve post‑sales operation and maintenance training materials, and provide related training to customers, both online and offline.

Main Duties

• Build and maintain a strong, trustful relationship with customers and stakeholders.
• Offer technical support focused on design and Features & Benefits.
• Conduct training for customers, end users, consultants, and specifiers of fire protection equipment.
• Hold commercial responsibilities for Water Mist (Econaqua/Procon) and Foam systems.
• Build a specification and quotation pipeline.
• Organize and provide training and seminars.
• Maintain strong contacts with system stakeholders to promote Viking products.
• Collaborate closely with the technical support team in EMEA.

Additional Duties

• Assist customers in complex projects to identify required systems and products.
• Provide technical support to colleagues with accurate technical information.
• Offer on‑site assistance to customers as necessary.
• Work with product management to define product offering and manage local approvals.
• Collaborate with sales, operations, and marketing to launch new products.
• Participate in Standards Committees and Trade Associations to drive industry development.
• Define and realize solutions for local standards and regulations.

Qualifications and Experience

• Background in technical/business development within the fire protection or related business.
• Engineering background (Mechanical/Electrical/Electronic) and understanding of contracting jargon.
• Good knowledge of fire protection rules; experience designing systems is an asset.
• Knowledge of special hazards engineering is nice to have.
• Prefab/pipework installation experience is desirable.
• Proven technical skills and experience.
• Italian and English languages are a must; French is an advantage but not required.

Personal Characteristics

• Helicopter perspective – able to prioritize and get things done.
• Well presented, enthusiastic, and driven to succeed in a competitive market.
• Excellent interpersonal communication skills across all organizational levels.
• Capable of building strong relationships and networks through trust and integrity.
• Self‑starter, well organized, and results oriented.
• Active listener who can influence, motivate, and convince when needed.
• Strong sense of commitment to deliver.

Our Offer

Stable company with over three decades of experience, offering competitive compensation, a close‑knit community, and an inclusive, nurturing environment. Grow your career with us across borders and enjoy the advantages of a truly inclusive workplace.

Contact Information

If you are interested in this position, please send your CV and cover letter in English to the hiring contact at Viking Italia.