F&b Sales Manager - Portrait Milano

Lungarno Collection; Firenze; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality group is seeking an experienced F&B Sales & Marketing Manager for its new Portrait Milano project. The ideal candidate will have at least 2-4 years of relevant managerial experience in luxury environments, excellent communication skills, and fluency in Italian and English. This position requires a driven individual capable of developing effective sales strategies and managing important customer relationships. Benefits include competitive accommodation rates, staff discounts, and an incentive plan.

Servizi

Dedicated Staff and Family & Friends rates

Access to Company Store Ferragamo

Discount for SPA and F&B outlets

Annual incentive plan

Free entrance to Salvatore Ferragamo Museum

Competenze

• 2-4 years of managerial experience in luxury hotels or restaurants required.
• Knowledge of LQA and Forbes standards is essential.
• Pre-opening skills will be considered an asset.

Mansioni

• Develop and implement strategies to drive revenue goals.
• Manage CRM database and customer profiles.
• Ensure effective internal communications on marketing objectives.

Conoscenze

Strong relationship and communication skills

Attention to detail

Driven and ambitious

Excellent IT skills (Office 365)

Fluent in Italian and English

Strumenti

Office 365

Descrizione del lavoro

Overview

Lungarno Collection is pleased to share the opportunity for a talented

F&B Sales&Marketing Manager to be part of the Portrait Milano team. Our research is aimed at professionals with the innate ability to be impeccable “hosts”, to offer excellent service, combining spontaneity and personalization.

Lungarno Collection is delighted to announce a brand-new addition to its hotel portfolio, which currently includes four hotels in Florence and one in Rome. Having consolidated its position in the hospitality sector, the Ferragamo family’s hotel group is now poised to make its debut in Milan, in an exceptional location unfamiliar to all but a few of the city’s residents: the former Archiepiscopal Seminary at 11, Corso Venezia, with additional access from 10, Via Sant’Andrea. It is Europe’s oldest seminary, second in the world, built in 1564 in a strategic central position. This monumental building boasts an impressive baroque entrance designed in 1652 by Francesco Maria Richini, which opens onto an imposing 3,000m2 piazza framed by a double colonnaded loggia. The restoration project will see the launch of a new Portrait, (that of Portrait Milano) expanding the company’s flagship brand to include a total of 3 hotels following Rome and Florence, but much more. The vast building will also host restaurants, a shopping arcade and plenty of space for events, making it a major lifestyle hub in the heart of Milan’s fashion district.

The F&B Sales&Marketing Manager is a key member of the global operations of Portrait Milano.

The person in charge will report to the Sales and Marketing Director and will work closely with the Director F&B Portrait Milano and with all the key accounts related to the F&B.

Reporting to the DOSM, the F&B Sales&Marketing Manager is responsible for :

• Plan, develop and implement strategies to drive the revenue goals of the F&B Outlets.
• Develop and implement a marketing communications plan, tailor made for the F&B outlets ensure
• Identify and monitor most effective communication channels to promote F&B outlets and special events
• Elaborate a monthly / seasonal promotional calendar of activities and monitor ROI
• Ensure effective internal communications to guarantee all relevant internal departments are kept informed of marketing objectives
• Create an effortless experience and build relations by answering questions about property history, facilities, services, and room accommodations to support the overall vision to be a luxury destination in Milan.
• Manage CRM database, entering leads, contacts, activities, traces; create and maintain customer profiles.
• Explore productive relationships opportunities with key local enterprise and corporate clients in the area (i.d. boutiques, offices, law firms, etc.).
• Identify and drive sponsorship agreements, partnership collaboration as well as co-marketing projects and liaise with all characters involved.
• Identify guest reservation needs and follow sales techniques to maximize revenue (i.d. cross selling and up selling).
• Explore F&B trends monitoring not just established trends, but also catching the initial seeds of what might become future trends (i.e. cocktails, food etc).
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
• Maintain confidentiality of proprietary information.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Comply with quality assurance expectations and standards.

Requirements

• Previous managerial experience of at least two to four years in the same role in luxury hotels or luxury restaurants
• Strong relationship and communication skills to build valuable relationships with staff members
• Driven and ambitious to consistently deliver and exceed service standards.
• Clear thinker with excellent communication abilities and attention to detail.
• Knowledge of LQA and Forbes standards
• A proactive, enthusiastic, and detail-oriented work attitude
• Excellent IT skills : Office 365, especially Excel and Outlook
• Pre-opening skills will be considered as an additional asset
• Fluent knowledge of the Italian and English language

Benefits

• Dedicated Staff and Family & Friends rates for stays at the company’s properties
• Access to the Company Store Ferragamo
• Discount for the SPA and the company’s F&B outlets
• Welfare plan AON
• Annual incentive plan
• Staff celebrations
• Free entrance to Salvatore Ferragamo Museum
• Discounts for rates in the LHW and GHA Discovery circuit
• Staff Canteen