F&B Hostess - ME Milan Il Duca - ()

Meliá Hotels International; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading hotel chain in Milan is seeking a professional F&B Hostess to manage activities related to guest service. The ideal candidate will exhibit excellent interpersonal skills, a warm demeanor, and the ability to exceed customer expectations. Responsibilities include maintaining a tidy work area, welcoming guests, managing reservations, and personalizing customer experiences. This role requires fluency in English, with other languages being a plus, and a strong motivation for professional growth.

Competenze

• Excellent interpersonal skills and strong public relations attitude.
• Fluent in English; other languages preferred.
• Flexible, motivated, and ambitious for professional growth.

Mansioni

• Maintain a tidy and clean work area for the service.
• Participate in briefings for daily dishes and events.
• Provide a warm and professional welcome to guests.
• Greet and lead customers to their tables.
• Take reservations and accurately note customer data.
• Ensure customer satisfaction and personalize their experience.

Conoscenze

Excellent Interpersonal Skills

Strong Public Relations Attitude

Fluency in English

Flexibility

Motivation for Professional Growth

Descrizione del lavoro

Empresas : Meliá Hotels International

Job Summary

To manage properly all the activities related to F&B Hostess position

What will I be doing?

• Keeps their work area tidy and clean with all the equipment and supplies required for the service, keeping menus and bill holders in good condition.
• Participates in briefings at the beginning of each shift to get information on dishes of the day, VIPs, groups, events, and general comments and sharing information.
• Consistently offers a warm and professional welcome and farewell to guests and customers on arrival and departure, always with an impeccable posture and personal presentation.
• Greets customers with a nice smile and cordial greeting and leads them to their table.
• Responsible for taking reservations by phone, accurately noting customer data : name, time booked, number of diners, place where they are staying and telephone number.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.

What are we looking for?

• Excellent Interpersonal Skills and strong Public Relations Attitude
• Must be fluent in English; other languages are preferred
• Flexibility, strong motivation and ambition for professional growth