Europe Clienteling Manager

OTB; Milano; In loco; EUR 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

Eine führende Premium-Marke sucht einen Europe Clienteling Manager, um eine kundenorientierte Kultur in allen europäischen Filialen aufzubauen. In dieser Rolle sind Sie verantwortlich für die Verbesserung des Kundenerlebnisses und die Förderung von Bindung und Engagement durch gezielte Clienteling-Praktiken. Die ideale Kandidatin oder der ideale Kandidat bringt 8 Jahre Erfahrung im Einzelhandel, ausgeprägte analytische Fähigkeiten sowie exzellente Kommunikationsfähigkeiten mit. Die Position erfordert auch häufige Reisen durch Europa.

Servizi

Karrieremöglichkeiten

Kreatives und kollaboratives Umfeld

Competenze

• Mindestens 8 Jahre Erfahrung im Einzelhandel oder Clienteling in der Premium-/Luxusbranche.
• Erfolgreiche Implementierung von Clienteling-Initiativen.
• Fähigkeiten zur Schulung und Beeinflussung von Einzelhandelsteams.

Mansioni

• Entwicklung und Umsetzung einer kundenorientierten Kultur in europäischen Filialen.
• Schulung und Coaching von Teammitgliedern in Clienteling-Techniken.
• Analyse von Clienteling-KPIs zur Leistungsverbesserung auf Filialebene.

Conoscenze

Kundenorientierung

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Führungskompetenz

Reisebereitschaft

Descrizione del lavoro

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

As we continue to expand our retail presence worldwide, we are seeking a dynamic and experienced individual to join our team as

EUROPE CLIENTELING MANAGER

As the Europe Clienteling Manager, you will lead the development and implementation of a client-centric culture across all stores in Europe.

Your mission is to elevate the in-store customer experience, driving loyalty, engagement, and sales through strategic clienteling practices.

You will act as a key partner to Retail and Marketing teams, enabling store teams to build meaningful, long-lasting relationships with clients.

KEY JOB RESPONSIBILITIES

Clienteling Strategy & Culture

• Define and champion the Clienteling vision across the European retail network.
• Foster a client-first mindset at all levels of retail operations, from Store Managers to Client Advisors.
• Collaborate with global counterparts to localize and roll out clienteling programs, KPIs, and best practices.

Retail Enablement

• Partner with Retail Team to train, coach, and inspire store teams on clienteling techniques (e.g., outreach, appointment setting, client journey mapping). In your role you will be leading by example, also through direct interaction with final client.
• Identify and cultivate in-store culture to embed best practices and scale impact.
• On request, Support recruitment and onboarding with a focus on client-oriented talent.

Performance Management

• Analyze clienteling KPIs (e.g., repeat rate, average basket, outreach conversion) and develop and execute action plans to improve performance at store level.
• Create and share regular reporting, insights, and success stories across the business.
• Deploy and foster adoption of tools or digital platforms that enhance store teams’ ability to track and engage with top clients.

Client Engagement Activation

• Partner with CRM, and Marketing teams to design and execute localized client engagement plans, from one-to-one gestures to in-store activations.
• Support the planning and execution of clienteling events with commercial goals.
• Provide feedback to global teams on client trends, needs, and behaviors to influence brand experience and future collections.

QUALIFICATIONS & SKILLS

• Minimum 8 years of experience in Retail or Clienteling roles in premium/luxury retail environments – with direct exposure to final client.
• Track record of successful Clienteling Initiatives design and deploy on several stores.
• Proven experience in coaching and influencing retail teams.
• Strong understanding of client behavior and lifecycle marketing in a physical retail context.
• Analytical skills with a strong focus on results and continuous improvement.
• Excellent communication, presentation, and interpersonal skills.
• Comfortable with frequent travel across European markets – with long time in store.
• Creative, enthusiastic with a drive to succeed.
• Start-up mindset.
• Fluent in English and Italian; other European languages a plus.

LOCATION

• Based in Milan, (frequent travel in Europe required).

WHAT WE OFFER

• A managerial role with regional impact in a fast-evolving client engagement landscape.
• The opportunity to shape the future of customer relationships in a purpose-driven and design-focused brand.
• A collaborative environment where your insights and creativity are valued.

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#LI-LZ #DSL