Euronext Clearing - Client Services and Support Analyst

Euronext; Roma; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading clearing services provider in Rome is seeking a Client Services and Support Analyst to act as the central point of contact for clients, providing support and ensuring compliance with service agreements. The ideal candidate will have a degree in Economics, strong knowledge of financial markets, and excellent communication skills. This position offers the opportunity to enhance client relationships and contribute to operational improvements.

Competenze

• Degree in Economics or related fields.
• Strong financial background with knowledge of Euronext activities.
• Experience in Client Services is a plus.
• Ability to build strong client relationships.

Mansioni

• Act as the central point of contact for clients on operational matters.
• Provide client support and follow up on issues until resolution.
• Ensure compliance with Service Level Agreements.
• Drive continuous improvement of processes.

Conoscenze

Strong financial background

Knowledge of financial markets

Client service delivery

Analytical skills

Organizational skills

Problem-solving attitude

Excellent verbal communication

Formazione

Degree in Economics or related fields

Descrizione del lavoro

Euronext Clearing - Client Services and Support Analyst page is loaded## Euronext Clearing - Client Services and Support Analystlocations: Rome - via Tomacellitime type: Full timeposted on: Posted Yesterdayjob requisition id: R23674### **Key accountabilities*** ### • Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process and escalate issues in an accurate and timely manner* ### • Provide client support and follow up all questions or issues until resolution, regularly inform the client of progresses notably when in depth analysis is needed* ### • Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.* ### • Drives continuous improvement of process and practices, assess and select improvement opportunities that provide long-term value and minimize operational risks* ### • Contribute to operation enhancement projects, review of specifications and creation of terms of reference on coming products and initiatives, support to clients for the developments and tests, execution of conformance tests with the clients### ### **Your profile*** ### Degree in Economics or related fields.* ### Strong financial background and a good knowledge/understanding of the various activities of Euronext markets.* ### Solid knowledge of financial markets and post-trading services.* ### Previous experience in Client Services / Client Support (considered a plus).* ### High standards of client service delivery and ability to build strong, long-term relationships.* ### Strong analytical, organizational skills and problem-solving attitude.* ### Excellent verbal communication skills, both internally and externally.We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.## **Additional Information**This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.n as of end December 2022, it has an unmatched blue-chip franchise and a strong diverse domestic and international client base. Euronext operates regulated and transparent equity and derivatives markets, one of Europe’s leading electronic fixed income trading markets and is the largest centre for debt and funds listings in the world. Its total product offering includes Equities, FX, Exchange Traded Funds, Warrants & Certificates, Bonds, Derivatives, Commodities and Indices. The Group provides a multi-asset clearing house through Euronext Clearing, and custody and settlement services through Euronext Securities central securities depositories in Denmark, Italy, Norway and Portugal. Euronext also leverages its expertise in running markets by providing technology and managed services to third parties. In addition to its main regulated market, it also operates a number of junior markets, simplifying access to listing for SMEs.