Director of Guest Experience - Luxury Hospitality (Venice)

Four Seasons Hotels And Resorts; Venezia; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Director of Guest Experience to lead the guest journey and ensure personalized service excellence. This role involves overseeing multiple departments, driving engagement strategies, and fostering a culture of care and detail. The ideal candidate will have 3-5 years of leadership experience in a luxury setting, fluency in English and Italian, and a passion for hospitality. Competitive salary and excellent benefits are offered.

Servizi

Competitive Salary

Comprehensive benefits package

Employee Discount for stays worldwide

Complimentary Dry Cleaning for Employee Uniforms

Complimentary Employee Meals

Competenze

• Minimum of 3-5 years of progressive leadership experience in Rooms Division or Guest Experience.
• Proven success in multi-department team leadership.
• Exceptional communication and presentation skills.

Mansioni

• Provide leadership to Guest Experience, Front Desk, and Concierge teams.
• Develop guest engagement strategies to enhance satisfaction and loyalty.
• Collaborate with key departments for seamless service delivery.

Conoscenze

Leadership

Guest engagement

Service excellence

Budget management

Fluent in English and Italian

Analytical mindset

Descrizione del lavoro

A luxury hotel chain in Venice is seeking a Director of Guest Experience to lead the guest journey and ensure personalized service excellence. This role involves overseeing multiple departments, driving engagement strategies, and fostering a culture of care and detail. The ideal candidate will have 3-5 years of leadership experience in a luxury setting, fluency in English and Italian, and a passion for hospitality. Competitive salary and excellent benefits are offered.