Director of Butlers — Luxury Resort, Relocation & Travel

Costa Crociere S.p.A.; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prestigious luxury resort company is seeking a Director of Butlers to lead and enhance a large-scale butler operation within a luxury environment. This hands-on leadership role requires experience in ultra-luxury service and emotional intelligence to maintain high service standards and guest satisfaction. Candidates must demonstrate strong leadership in managing high-performance teams and have a solid understanding of European luxury service standards. Exceptional visibility and coaching presence are essential in this role, with a focus on service excellence aligned with Forbes and Michelin-level expectations.

Competenze

• Proven Director / Head of Butlers experience in ultra‑luxury settings.
• Strong grounding in International and European luxury service standards.
• Fluency in handling UHNW and American luxury guests.

Mansioni

• Lead and elevate butler operation across villas and suites.
• Coach and develop the team through daily presence.
• Establish SOPs in line with ultra-luxury benchmarks.

Conoscenze

Luxury service standards

Leadership

Coaching and development

Guest handling

Cultural reset

Descrizione del lavoro

A prestigious luxury resort company is seeking a Director of Butlers to lead and enhance a large-scale butler operation within a luxury environment. This hands-on leadership role requires experience in ultra-luxury service and emotional intelligence to maintain high service standards and guest satisfaction. Candidates must demonstrate strong leadership in managing high-performance teams and have a solid understanding of European luxury service standards. Exceptional visibility and coaching presence are essential in this role, with a focus on service excellence aligned with Forbes and Michelin-level expectations.