Desktop Support Specialist

Tech Source Managed Services; Alessandria; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A tech managed services provider is seeking a Desktop Support Engineer to provide onsite IT support in Alessandria, Italy. The role demands strong problem-solving skills and excellent communication in Italian and English. Responsibilities include troubleshooting desktops, handling user accounts, and managing IT assets. Ideal candidates will have experience in desktop support and familiarity with Windows environments. This is a full-time, onsite position.

Competenze

• Proven experience in desktop or onsite IT support.
• Strong working knowledge of Windows 10/11 environments.
• Basic understanding of Active Directory and user management.

Mansioni

• Provide onsite desktop and user support for day-to-day IT issues.
• Install, configure, and troubleshoot Windows desktops, laptops, and peripherals.
• Handle user account support and password resets.

Conoscenze

Desktop or onsite IT support

Windows 10/11 environments

Communication with end users

Strumenti

Active Directory

Microsoft 365

Descrizione del lavoro

Job Title: Desktop Support Engineer (Onsite)

Location: Alessandria, Italy

Work Mode: 100% Onsite

Employment Type: Contract / Full-time (based on project needs)

About the Role

We are looking for a hands-on Desktop Support Engineer who enjoys being the go-to person when technology needs immediate attention. This role is based in Alessandria and requires daily interaction with local users, so strong communication in both Italian and English is essential. If you like solving problems face-to-face rather than remotely, this role is for you.

What You’ll Be Doing

• Provide onsite desktop and user support for day-to-day IT issues
• Install, configure, and troubleshoot Windows desktops, laptops, and peripherals
• Handle user account support (password resets, access issues, basic Active Directory tasks)
• Diagnose and resolve hardware issues (PCs, printers, scanners, monitors)
• Support common business applications (Microsoft 365, Outlook, Teams)
• Perform basic network troubleshooting (LAN, Wi-Fi connectivity, VPN basics)
• Manage IT assets: tagging, tracking, replacements, and disposal coordination
• Escalate complex issues to higher-level support teams when required
• Document incidents, solutions, and procedures clearly in the ticketing system

What We’re Looking For

• Proven experience in desktop or onsite IT support
• Strong working knowledge of Windows 10/11 environments
• Basic understanding of Active Directory and user management
• Comfortable working with both hardware and software troubleshooting
• Ability to communicate clearly and professionally with end users

Language Requirement (Mandatory)

• Italian – fluent / native level
• English – good working proficiency