Desktop Support Engineer

Tata Consultancy Services; Varese; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading consultancy firm in Italy is seeking a Desktop Support Engineer to provide technical support and maintain end-user equipment. You will handle various technical issues, assist with IT projects, and ensure user satisfaction across a diverse client base. Candidates should possess strong troubleshooting skills and familiarity with Microsoft technologies. Competitive salary and a permanent contract offered.

Servizi

Competitive salary and benefits

Flexible and agile work environment

Competenze

• Proficiency in English communication.
• Experience with end-user technologies.
• Good knowledge of Windows registry.

Mansioni

• Support a diverse group of users with varying levels of technical expertise.
• Install and troubleshoot end-user equipment including hardware and software.
• Monitor and manage the IT support ticket queue.

Conoscenze

Proficiency in English communication

Hardware and software troubleshooting skills

Knowledge of Microsoft end-user technologies (Windows 10, Office 365)

Strumenti

ServiceNow

Descrizione del lavoro

Tata Consultancy Services (TCS) is looking for a Desktop Support Engineer in Milano for one of our top clients, a leading company in the Finance sector.

This role is responsible for maintaining company end-user equipment and providing technical support for various application and network issues.

As a Desktop Support Engineer, you will collaborate with senior IT engineers on complex technical issues and assist with IT projects, particularly related to Workplace changes.

Responsibilities:

• Support a diverse group of users with varying levels of technical expertise;
• Provide desk-side and remote support to end-users;
• Maintain Thin Client devices, laptops, mobile phones, focusing on functionality, user experience, and problem resolution;
• Install and troubleshoot end-user equipment including hardware, software, mobile devices, desk phones, and printers;
• Manage conference room equipment;
• Create and update technical documentation for the knowledge repository;
• Handle onboarding and termination tasks, including configuring devices, registering SIM cards, and managing access;
• Monitor and manage the IT support ticket queue.

Requirements:

• Proficiency in English communication;
• Knowledge of Microsoft end-user technologies (Windows 10, Office 365);
• Hardware and software troubleshooting skills;
• Experience with end-user technologies;
• Good knowledge of Windows registry;
• Ability to troubleshoot and resolve software/hardware issues promptly.

Preferred:

• Knowledge of ServiceNow.

Why choose TATA?

TCS is a leader in the consultancy sector, committed to growth, stability, and opportunities for our employees.

Our offerings include:

• A multinational work environment;
• Permanent contract;
• Competitive salary and benefits;
• Flexible and agile work environment.

If you are ambitious, passionate about technology and digital transformation, we look forward to your application!