Data Centre Security Specialist , Advanced Security System Engineer Team

Amazon; Pisa; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Italy is looking for a Data Center Security Specialist to oversee security operations while managing chat queues and trouble tickets. The role involves configuring security devices and driving security awareness initiatives. Candidates should have 1 to 5 years of experience in an operations room/centre and exposure to physical security operations. This is an opportunity to join a diverse team that values innovation and inclusivity.

Competenze

• 1 to 5 years experience in operations room/centre.
• Exposure to physical security operations.
• Experience managing a chat queue and trouble tickets.
• Understanding of how to configure physical security devices including cameras, readers, and panels.

Mansioni

• Manage a chat queue, phone communications, and trouble tickets.
• Drive security awareness campaigns.
• Manage workflow ticketing and performance metrics.
• Configure physical security devices.
• Support daily operational security.

Conoscenze

Experience in operations room/centre

Physical security operations

Trouble ticket management

Configuring physical security devices

Strumenti

Lenel Onguard programming certification

Descrizione del lavoro

Data Center Security Specialist (Advanced Security System Engineer Team)

Job ID: 3085783 | Amazon Data Services Ireland Limited – A65

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key Job Responsibilities

• Manage a chat queue, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide support to customers.
• Drive security awareness campaigns aimed at enhancing security vigilance and effectiveness.
• Manage workflow ticketing and extraction/development of performance metrics.
• Configure physical security devices including cameras, readers, and panels.
• Support daily operational security across a data centre campus.
• Distil overarching security strategy into daily tactics to reach management goals.

About the Team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Basic Qualifications

• 1 to 5 years experience in operations room/centre.
• Exposure to physical security operations.
• Experience managing a chat queue and trouble tickets.
• Understanding of how to configure physical security devices including cameras, readers, and panels.

Preferred Qualifications

• Experience managing a chat queue and trouble tickets.
• Understanding of how to configure physical security devices including cameras, readers, and panels.
• Experience working in a data centre environment.
• Experience in working in a SOC environment.
• Certification for Lenel Onguard programming.

Amazon is an equal‑opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.